This role

As the Housing Operations Manager, you will be responsible for leading the delivery of excellent housing services to MTVH customers across Hertfordshire and Aylesbury. You will be accountable for MTVH’s multi-tenure services within the area, acting as locality manager and building effective relationships with key stakeholders.

You will support the Head of Housing Services in delivering comprehensive housing management services including tenancy management, lettings management, estate services, anti-social behaviour, fraud investigations, complaints resolution, resident engagement, non-technical housing checks and promote and realise the MTVH Vision in all activities and services. By leading and motivating a team of high performing Local Housing Managers and Estates Coordinator you will be ambitious for your customers and deliver a commercial service that is sustainable and customer centric.

The office is based at Southgate in London.

What you'll need to succeed

While a good working knowledge of Housing Practice in multi tenure settings, Housing Law and the principles of service charge management is essential, to really succeed it is your values and passion that will differentiate you. At MTVH our values of Care, Dare and Collaborate run through all that we do, and we’re looking for people who demonstrate these behaviours every day of the week.

We are seeking people with an ambition to do things well for our customers whilst maintaining our commercial edge. At a time of continuing change, you should be able to demonstrate the ability to adapt to the circumstances and lead your team to achieve the same. As a critical factor in this role is working with both internal and external stakeholders in response to multi- faceted resident issues you will demonstrate the ability to thrive in a collaborating with others to achieve desired outcomes and to drive service innovation.

The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years.

What you need to do now

If you`re interested in this role, take a look at the attached Job Description for more details and if it`s the ideal job for you, click `apply now` to forward an up-to-date copy of your CV.