bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.

We work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 housing association developers in the country, we are committed to providing quality repair and maintenance services to our Residents. Our amazing hard-working team make sure our properties are maintained to the highest

standard, whilst ensuring our homes meet the needs of our Residents.

As an organisation, we are moving our repairs service in house and we are looking for an Operational Mobilisation Manager to support this change. The main purpose of this role is to develop and implement good operational controls, systems, policies, procedures and record keeping during the mobilisation of the In-House Maintenance Services, mitigating and controlling operational risk and enabling the delivery of a safe, right first time, quality focused, customer centric service. 

What you will be doing: 

• Ensuring that the mobilisation plan is kept updated and delivery is in line with the expected milestones
• Developing a service which understands the needs of our customers and delivers positive outcomes for them
• Recruiting a highly motivated, empowered and engaged team that work together to positively contribute towards delivering the vision and mission of the service
• Creating and implementing insightful operational reporting that enables IHMS to be service and data aware and allows continuous improvement
• Developing an approved products list that ensures that the operational team have all the right PPE, tools, equipment and materials

• Working collaboratively across the organisation to encourage cross functional engagement

We’d love to meet someone with:  

• Experience of working within an operational management position within property maintenance or similar
• An HNC, HND, CIOB, degree or equivalent along with CSCS / SMSTS or equivalent
• Highly developed problem solving and report writing skills 
• Excellent IT and data analysis skills
• Strong communication skills with the ability to liaise effectively at all levels
• A commitment to excellence in customer service
• Good all round construction knowledge
• Good knowledge of NHF schedule of rates and other cost recovery methods
• Good knowledge of construction health and safety, best practice and safe methods of working
• Experience of operating within tight budgetary constraints and providing creative solutions
• Experience of using data analysis to effective positive change and of making strategic managerial decisions
• Good knowledge of HR practice and legislation would be advantageous as would experience of public sector procurement

Amongst what we offer you is: 

• A competitive salary of circa £68,000
• 28 days holiday PLUS Bank Holidays
• A generous contributory pension scheme
• Private health care
• Free life assurance
• Access to an extensive suite of wellbeing services and tools including a digital gym
• Opportunities for learning and development
• Discounted gym membership
• Retail discount scheme

Please note the successful candidate will need to complete a basic DBS application.

Closing date:Friday 4th February

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.