Head of Compliance

Origin – shaping communities; building lives

Origin exists to make change happen for the good of communities. We help people by providing affordable homes – but that’s not enough. We support vulnerable residents to lead happy and better lives. We empower our staff to take action and rise to every challenge with ‘can do’ positivity.

Good people are the future of our innovative, working community. We have placed a brand new and exciting ‘People’ strategy at the heart of our culture – to support training and personal development, to deliver our values, to move Origin forward.

We describe this new approach as NWOW: New Ways of Working. NWOW is about meeting business outcomes, you’ll enjoy greater autonomy over how you deliver your role, how you manage outputs and when you spend time at work, allowing you to benefit from any productivity gains in the course of delivering your role.

This shift in culture will be built on a mature and mutual relationship of trust between managers and yourselves, ensuring we live up to one of our key values of Build Trust. By working with this new relationship model we can aim toward focusing on ‘outputs’ and not ‘outcomes’. Space is allocated to ‘activities’ and not ‘individuals’ by providing a range of flexible working options that benefit both customers and staff. As a result your work can takes place at the most effective location and at the most effective time. Put simply, flexibility becomes the norm rather than the exception. This is the new Origin Housing way of working.

Our vision for this role

We’re looking for the right person who combines compliance and contract management knowledge, excellent communication skills and a passion for great customer service. You will lead Origin’s expert Compliance function at a senior level. Reporting to the Director of Assets & Compliance you’ll be a full part of the Senior Leadership team, ensuring we deliver on our corporate ambitions and helping to shape our future.

What you’ll do

This is a rewarding and exciting position – responsible for building relationships and trust both internally within your Origin team and externally with the community you serve.

At a glance you:

• To effectively lead, manage and evolve an efficient, highly trained and professional compliance team to deliver compliance, management and maintenance services to buildings in a way that is customer focused and offers value for money. 
• Ensure that all staff make a positive contribution to the work of the team, deputising where appropriate, sharing skills, coaching and mentoring to ensure that an excellent service is provided at all times, and that the team meets all targets and key performance indicators.
• Provide management and oversight of data assurance activities that maintain and improve the quality and range of property and compliance data
• Compile and manage all capital and revenue budgets related to functional areas taking full account of organisational priorities. financial viability, risk and legal and regulatory obligations
• Ensure that systems and procedures are regularly reviewed and updated to take account of changing circumstances in legislation and best practice.
• Provide customer focused day to day services, particularly in relation to the M&E inspection and servicing elements of Origin’s buildings

What you’ll need

• Qualifications that support the Leadership role and responsibilities
• NEBOSH National and General Construction/equivalent
• A significant level of knowledge of contract management and delivery of contracts relating to servicing, maintenance and capital replacements.
• An excellent understanding of the drivers for customer satisfaction in managing and delivering contracts.
• Knowledge of all relevant legislative, regulatory and compliance areas relating to property maintenance.
• Experience of successfully leading teams in a diverse organisation delivering a customer focussed service
• Full driving licence and access to a vehicle for work essential

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your experience meets the role above. To find out more about us simply visit www.originhousing.org.uk

Please note we will be asking for satisfactory references and DBS check. Successful applicants for interview will be contacted within seven days after the closing date.

Benefits for the right person

We reward our people for the work they do. We appreciate commitment, initiative and going the extra mile. At Origin, our comprehensive range of benefits care about the ‘whole’ person. As well as offering you great-to-have discounts, we look after your health and well-being too – personalising your benefits package to you. We offer:

• Access to a range of discounts on services, products and experiences. Not simply picked at random but personalised to you
• Tailor-made Healthcare plans and/or insurance plans – let us know your preference
• An Employee Assistance Programme that supports your well-being and is there to provide valuable help at all times
• A choice of rewards that you choose where to spend
• An Awards recognition scheme that champions individual achievement

See our new benefits portal where you can select the options that suit your lifestyle.

Closing date: 06/02/2022

Interview and assessment date: 17^th and 28^th February