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Homeowner Advisor

Teddington, London (Greater)
£32,000 FTE* per year
Closing date
7 Feb 2022

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Homes and Asset Management, Asset management
Fixed Term Contract
Part Time
Organisation Type
Housing association / RP
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9-month fixed term contract

18-22 hours per week

£32,000 FTE* per year

*full time equivalent – actual salary will range between £16,000 and £19,555 depend on number of hours worked.

Connect with homes to be proud of

Who we are

Hello. We’re RHP. If you want to make a difference, we’re the place for you. We provide people with a place they’re proud to call home, along with modern services that make lives easier. We currently own and manage around 10,000 homes across London for social rent and shared ownership and have plans to build many more over the next five years.

Our employees love working for us and we’ve been recognised as an excellent employer through several prestigious awards, ranking in the top ten of the Great Place to Work list twice over the past five years and achieving Investors in People Platinum status for the second time in 2021.

Connecting through difference

We strive to be a truly inclusive workplace and It’s important to us that you feel valued, appreciated, and free to be who you are, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes you who you are.

Who we’re looking for

As Homeowner Advisor, you’ll use your technical knowledge and expertise to manage complex queries and cases quickly and brilliantly, consistently delivering a fantastic experience to support our homeowners and a service that keeps on getting better. 

A typical day for you would include responding to observations as part of the s20 consultation process, working with solicitors to find solutions to complex cases, supporting service charge management and recovery and contributing to the team management of our portfolio of properties with managing agents.

You’ll have experience in a similar role in housing management, including managing leasehold and shared ownership properties. You’ll be confident in dealing with the Section 20 process, enfranchisement, lease extensions and service charge recovery. Your brilliant communication skills will enable you to build strong relationships in and out of the organisation, going above and beyond to resolve problems and take ownership of issues ensuring that we deliver a first-class service for every project, home and customer, every time.

When we're hiring, we look for people who share our values:

  • We’re real: embracing difference and encouraging everyone to be their true authentic self. We’re open and honest about what we can and can’t do and show we care. We take our jobs seriously but never ourselves.
  • We’re easy to do business with. That means being clear, knowledgeable and friendly. keeping people updated at every step, as well as making sure our services are inclusive to all.
  • We’re purposeful: we go after what counts and love working together to make great things happen.

Feel a connection? If this sounds like you, simply answer the short questions and provide an up-to-date CV on our website.

Closing date for applications is 10 am 7th February 

Interviews will be held on 14th February.

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