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Housing Management Coordinator

Poole, Dorset
£22,400 per annum
Closing date
8 Feb 2022

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Community and Customer Services, Housing / neighbourhood management, Supported / sheltered housing
Assistant / coordinator
Full Time
Organisation Type
Housing association / RP
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Joining us as Housing Management Coordinator, you will deliver an outstanding customer service to the young people in our Supported Living Services, supporting the individuals to both sustain their tenancy and become more independent in their home.

You’ll provide general building management and day-to-day delivery of localised service contracts for supported schemes, carrying out health and safety, fire safety and warden call system checks, ensuring both compliance and achievement of consistently high service standards. You’ll initiate licence/tenancy terminations and creations, assessment for prospective customers, signs ups and customer inductions for all new customers, supporting the promotion of vacant dwellings across schemes to assist in meeting void KPI’s.

The ideal candidate will:

  • Be a motivated and committed self-starter with strong organisational skills.
  • Have a strong customer focus.
  • Be able to think practically and logically, producing a high standard of work and overcoming issues to meet deadlines.
  • Have exceptional people skills, able to communicate information clearly and effectively, adapting style to enhance impact and suit the needs of the recipient.
  • Be computer literate, with strong literacy and numeracy skills.
  • Have good working knowledge of benefits and housing processes.

Experience of working within a housing environment would be a distinct advantage, ideally with a focus on vulnerable adults.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Are you ready to #DiscoverStonewater?

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