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Customer Experience Advisor

Employer
Optivo
Location
Battle, East Sussex
Salary
£24,405 pa
Closing date
17 Feb 2022

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Function
Community and Customer Services, Housing / neighbourhood management, Revenues / benefits, Supported / sheltered housing, Tenant services
Seniority
Assistant / coordinator
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Ready for a challenge?  We need you to be motivated, helpful and keen to deliver a positive customer experience...every time!

We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for people with:

  • Great customer service skills
  • A 'can do, solution focused' attitude 
  • Strong people and communication skills
  • An understanding of contact centre technology
  • The ability to work closely with colleagues in all departments 

You’ll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using your own initiative and have the ability to update systems and follow processes. Within this role you have the option between working from home or working at our Battle office.

What you’ll need
We’d prefer you to have experience of working in a customer contact centre. You’ll also need to able to work quickly and efficiently navigate and manage a range of systems, software, databases and applications. We're available for customers from 08.00 - 17.00 (Mon -Fri). We need you to be able to work flexibly within these hours.

What's in it for you

  • Pension
  • Life assurance
  • Healthcare cash plan
  • Eyecare & dental
  • Birthday leave
  • Retailers discounts
  • Cycle to work
  • Buy & sell annual leave
  • Season ticket loan
  • In-house academy & career development
  • Flexible working

Inclusion and Diversity
At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Closing date for applications: Thursday 17th February 2022. Interview dates: W/C 28th February 2022

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