Alert & Response Technician
- Employer
- Blue Octopus Recruitment Ltd
- Location
- Sale, Greater Manchester
- Salary
- £21,802 - £23,120 per annum
- Closing date
- 28 Feb 2022
View more
- Function
- Community and Customer Services, Housing / neighbourhood management, Supported / sheltered housing, Tenant services
- Seniority
- Officer
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
Permanent, Full time - 36.25 hours p/w (rota over 7 days, between 6am and 9pm, with enhancements paid at weekends)
Trafford Housing Trust (THT) is an independent housing company providing more than 9,000 quality affordable homes within the Trafford area of Manchester. We are a “profit-for-purpose” organisation, striving for a society transformed, free from poverty, inequality and injustice.
The Alert & Response service, part of our overall Trustcare offering, aims to give customers and their families’ peace of mind through the knowledge there is always help available at the press of a button.
Primary Responsibilities:
- Monitoring and responding to emergency calls from vulnerable clients across Trafford.
- Fitting alarm equipment which requires the use of basic DIY skills.
- Providing help and support to customers and signposting them to relevant support services.
- Dealing with emergency out of hours repairs calls
- Updating the CRM system.
- Monitoring the Trust’s CCTV
- Partnership working with agencies such as the Police and Social Services.
Essential Criteria:
- An awareness of issues and barriers old and vulnerable customers may face.
- Confidence in using basic DIY skills i.e. using drills.
- Excellent interpersonal skills with the ability to make our customers to feel at ease.
- Flexibility and a willingness to work from early morning until late evening on a shift basis.
- Full clean driving licence
What Trafford Housing Trust can offer you
Trafford Housing Trust encourages a healthy work/life balance with family friendly policies and we offer an attractive benefits package for employees, as well as a competitive and transparent system of pay and reward. These benefits include:
- Excellent training and development opportunities
- Access to the Social Housing Defined Contribution pension scheme
- Free Trafford Leisure Gym Membership
- Access to Westfield Health Plan
- Annual leave allowance of 31 days per annum
We’re actively building diverse teams and encourage applications from everybody. We want to create an inclusive environment where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve.
Trafford Housing Trust reserve the right to close the vacancy early, should we receive a high number of suitable applications and therefore we would encourage an early submission.
Company
Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.
Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.
Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.
- Telephone
- 01135323418
- Location
-
Octo House, 2 Station Road
Otley
Leeds
West Yorkshire
LS21 3HX
United Kingdom
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