We are recruiting for Repairs Officers to act as the first point of contact for our residents for repairs related enquiries over all media and channels, including but not restricted to; phone, email, video calls, web chat or at reception, where required. You will provide property and maintenance-based advice to residents, in line with our procedures and accurately diagnose repairs and identify property needs and where suitable, following them through to completion. You will raise accurate works orders for our contractors to maximise first time fix and minimise the need for orders to be varied. Quick response to emergency and urgent maintenance queries will be of paramount importance to safeguard customers and property.
What you'll need to succeed
Experience of working with customers in high volume environments with the ability to manage a demanding workload
Experience with or an aptitude for the understanding of property maintenance with the ability to accurately diagnose repairs and instruct contractors following training
Ability to problem solve within clearly laid out policies and procedures
Taking responsibility for achieving individual objectives and contributing to team targets
What you need to do now
If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established an organisation to provide homes for Windrush migrants in London. Our core purpose is that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide us in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.
What you'll get in return
We also offer a wide range of benefits. Please take a look at our benefits document attached.
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.