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Communities Manager (Home Move)

Irwell Valley Housing Association
Greater Manchester
£42,106 pa + Essential Car User Allowance
Closing date
11 Feb 2022

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Community and Customer Services, Housing / neighbourhood management, Social Care, Supported / sheltered housing
Full Time
Organisation Type
Housing association / RP
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Communities Manager (Home Move)

Salary: £42,106 pa + Essential Car User Allowance

Manchester, Greater Manchester

Contract Type: Permanent

Hours: 35 hours per week - agile working arrangements in place


Closing date: 11th February at noon


Interview date: 17th/18th February


Interview location: Soapworks, Salford Quays, Manchester


Our organisation is all about people – the people who live in our homes, the people in the communities we serve and the people we work with.


So, it’s no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!


We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed an agile, flexible culture which supports people to do this. 


As a not-for-profit housing association, we provide homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness and support people to reach their potential.


Our customer corporate objective is to help customers to achieve and maintain a successful tenancy by providing a home that’s right for them and offer tailored support when and where needed. To do this we will; Create a place based tailored service that provides clarity of responsibility for both colleagues and customers, where we do what we say and have a clear focus on outcomes.


This post will work with all relevant teams to deliver a customer focused Home Move, Tenancy & Estate Management service and attain excellent performance standards and outcomes. 



In this role, you will be responsible for


  • The effective management of letting our homes, tenancy / estate management and customers
  • Agreeing and delivering targets that support our key corporate objectives & priorities
  • Work with partner agencies, voluntary agencies and residents
  • Develop, deliver and monitor a coordinated and consistent approach to the delivery of Tenancy Management
  • Ensure the clear demonstration of a community focus with services tailored for the locality, adopting the place-based approach to support customers, meet local aspirations, address local priorities.
  • Support the Estates Manager with the monitoring and management of Neighbourhoods contracts including ground maintenance, communal cleaning and window cleaning services;
  • In conjunction with all relevant managers ensure effective monitoring and control of delegated budgets
  • Develop and maintain strong positive working relationships between all relevant internal teams in order to ensure the delivery of seamless, excellent customer experience


We need people who are / have


  • Experience of working in a similar role dealing of Tenancy Management and Lettings processes in Social Housing
  • Knowledge of Housing legislation
  • Able to deal with challenging situations and complex lifestyles as well as members of the public 
  • Knowledge of the political and legislative influences which may affect service delivery      


Please note a Valid Driving Licence, valid MOT Certificate and Business Use Insurance will be required for this role.


Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.


If you want to be part of our team and help us make a difference, we’d love to hear from you.


#CommunitiesManager #housingjobs #CommunitiesManager #recruiting #Manchesterjobs 



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