Are you frustrated by the same old clichés around customer experience? Do you have the vision to drive a genuine cultural transformation and deliver a cutting-edge customer offer? Are you a proven exceptional, talented, values-led leader?

If the answer’s yes pop the kettle on, settle down with a brew and read on!

Yorkshire Housing is going places. We’re on the road to revolutionising our service offer and we’re putting our customers’ experience at the very heart of our plans. And that’s not just a cliché – we’re serious about doing things brilliantly and very differently for our customers. This means homes and neighbourhoods to be proud of, and pre-emptive and targeted services that are informed by real-time customer insight. With over 18,000 homes (and counting), we’re on-track with our ambitious growth plan to build 8,000 new homes across God’s own county of Yorkshire by 2030.

This leadership role is part of our Executive Team and has strategic oversight across the business for all things our customers touch, feel and smell about Yorkshire Housing. Over the next few years, we’ll be delivering cutting-edge significant change programmes for our customers. This includes the expansion of our in-house repairs services, the next phase of our technology transformation to bring together our business systems and customer intelligence, giving our customers more choice in how they communicate with us. Oh, and the delivery of a new operating model across the business.  And all of this will be co-designed with our customers and informed by their feedback. Other than that, it's a pretty quiet time!

You’ll play a pivotal role in creating a culture that puts customers first and have the freedom and support to transform the customer journey and deliver our vision for an innovative new customer offer.  

What do you need to apply?

It goes without saying that you’ll already be an established senior leader with bags of experience of leading customer strategy and transforming CX in service-led organisations. You’ll be passionate about people – customers and also colleagues across the business who make it happen – and you’ll know how to bring an army of people together to create positive change. You’ll also be a natural innovator, someone who looks for opportunities and possibilities, with the courage to try new things when it makes sense for our customers. Most importantly, you’ll be an authentic leader who cares about doing the right thing, not the easy thing.

If all this doesn’t excite you then thanks for reading this far. If it does, great! Click Apply and then take a look at the Recruitment pack including the detailed role profile, package overview, recruitment timeline and of course a quick video from our Chief Executive, Nick Atkin!

Pssst. One of our values is ‘Be Yourself’. We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

The finer print 

Oh by the way, you’ll probably want to know we offer a salary of £140,000 plus car allowance, 30 days annual leave plus public holidays, a generous pension scheme and plenty of other benefits.  

This is an agile homeworking position, and you’ll be comfortable travelling to and within Yorkshire as required for the role. 

The closing date for this advert is 25 Feb, 9am.