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Sustainment Officer

Clarion Housing Group
England, Cambridgeshire, March
£29122 - £34261 per annum
Closing date
11 Feb 2022

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Community and Customer Services
Full Time
Organisation Type
Housing association / RP
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Job Details

Salary: £29,122 to £34,261 per annum

Hours: 36 per week

Contract Type: Permanent

We're seeking a dedicated and reliable Sustainment Officer to provide a tenancy sustainment service to meet the needs of individuals and families living in Clarion Housing properties. We'll look to you to manage complex case work end to end referred under the Advice and Support process face to face and over the phone with the aim of preventing evictions and enabling sustained tenancies.

You'll be responsible for:-

  • Managing complex case work referred under the Advice and Support process by collating all necessary documentation to facilitate decision making in line with relevant policies, procedures, statutory or regulatory guidance and keep accurate, up to date records of actions taken to assist in case management and reporting requirements. To ensure a high quality Sustainment service is delivered to residents.
  • Managing the outcomes of your cases by keeping up to date records of all activities and outcomes of each case to enable accurate monthly performance reports and case reviews to be completed with your line manager.
  • Organising follow up appointments for each case in line with CRM processes to be able to case manage and deliver the agreed outcome for the tenant.

We're looking for someone with sound experience of working with vulnerable individuals/families. You'll have experience of managing cases and liaising with and sign-posting to support agencies and statutory agencies. With excellent communication and customer service skills, you'll be able to develop effective working relationships with managers across the association as well as with key agencies. An in depth knowledge of social housing management and experience of working with external agencies to ensure solutions is also essential for the role.

If this sounds like the opportunity for you, we look forward to hearing from you.

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

  • Competitive salaries that are benchmarked regularly against current market rates
  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
  • A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
  • Matched pension contributions of up to 7.5% of your salary with generous life assurance
  • Flexible and agile working for the majority of our employees.

Other perks

  • Company Bonus Scheme
  • Eye care vouchers
  • Holiday trading scheme allowing you to buy and sell leave
  • Free counselling and legal advice scheme for you and your family
  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

Closing Date: Friday 11th February at midnight

Interviews will be held on 16th, 17th and 18th of February

Applicants must be able to travel across regions as required.

This post is subject to Enhanced Criminal Record Check Clearance.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.


Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Find Us
6 Tooley St
London Bridge
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