If you’re an established Operations Manager with a Property Services focus and are ready to take on your next challenge, then this may be the opportunity you’ve been looking for!

• You’ll play a pivotal role in shaping and driving the future of Yorkshire Housing, which our customers experience with a key focus on customer service and exciting expansion of services. 
• You can work around the region, when and how you want with our hub, home, roam approach. No need to pick a job you can commute to over the one you really want.   
• It’s a role with meaning, so you’ll be making a real difference to thousands of customers’ lives with what you do.  
• You will be joining the organisation during a pivotal time in the transformation of customer delivery, processes and use of technology within the business.

So, what’s this role all about then? 

You'll be the operational lead on the day-to-day for our  Repairs Team. Your main duties will be leading a team of  established senior managers who head up the operational delivery of in-house repairs, maintenance, investment and compliance services.  You'll also work with the team to make improvements to the service, making sure that customer satisfaction is at the heart of what we do. You will work closely with the Head of Service in delivering and shaping strategic objectives.

And you’ll…

• Collaborate with colleagues across business to develop and implement joined up operational plans that deliver our business strategy.  
• Take the lead on responding to escalated issues and complaints, working with the team to reduce customer dissatisfaction. 
• Direct and monitor the performance of external contractors, to make sure that Yorkshire Housing customers receive a high-quality, seamless repairs service no matter who’s delivering. 
• Work with the Head of Repairs and Investment Delivery to develop an operational plan and embed and contribute to strategic objectives. 
• Provide timely reports and commentary as needed to support governance, performance management and the effective co-regulation of our service delivery.
• Drive and embed a culture of continuous improvement and change. 

And what about us?  

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. Yes, we own and manage nearly 20,000 homes (and counting!) across Yorkshire and make it possible for current and future customers to have a place they’re proud to call home, but we’re also all about making a positive difference in people’s lives. We’re transforming our business by investing in people, processes and technology to deliver a consistently great experience for our customers. This role is one of a group of new leadership roles that have been created to make this happen. 

Pssst. One of our values is ‘Be Yourself’. We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role. 

Sounds right up your street? Here’s what we need from you…  

You’ll have: 

• Operational management experience of directing and delivering customer service functions, particularly in a repairs, compliance, voids and investment setting. 
• Credible and articulate leadership skills as a people manager, with experience of inspiring teams towards shared goals and delivering excellent service and high performance.  
• Knowledge and understanding of the policy issues and practical challenges facing the housing sector, and the regulatory and legal frameworks we operate within. 
• Ability to build trusting relationships with key stakeholders. 
• A passion to drive for excellence in customer care ensuring customer satisfaction in day-to-day operations and also when things don’t go to plan. 

What’s in it for you?

In return we offer £60,195 plus £2,000 car allowance for a 35 hour week with 25 days annual leave (raising annually to 30 days) plus bank holidays. 

We’ve also got a fantastic reward package to suit everyone –a variety of amazing discounts via Perkbox, a great healthcare cash plan called Health Shield and a contributory pension scheme where we match your contributions up to 9%!  As well as our great benefits and a fantastic work environment, we’re absolutely a company that cares about its employees and its customers. 

We also promote a flexible working culture, as long as these fit in around the needs of your role. So you don’t need to take a day off to do that parent child reading class or take your pet to the vets or to do both! But talk it over with your manager, to make sure it fits in around what you need to do and meet business needs. 

The finer print 

Please take a look at the full requirements on the attached role profile. 

If you’re applying for this role internally you must inform your current line manager. 

This is an agile position and in line with our hub, home and roam way of working. You'll work from home, our hubs and you’ll need to be able to commute around Yorkshire for face-to-face work so access to a vehicle and a UK driving license is required.

The closing date for this role is currently Monday 7 February but interviews may be arranged before this so we'd recommend getting your application in as soon as possible!