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Independent Living Officer

Employer
Yorkshire Housing
Location
Skipton, North Yorkshire
Salary
£20.405 +£2,000 Car Allowance pro rata per annum
Closing date
11 Feb 2022

Job Details

We’re looking for a part-time (28 hours per week) Independent Living Officer (Help at Hand - Skipton) to join our brilliant Customer Independence Team. Our ILOs provide high-quality person-centred support service, promoting independence and choice for our customers.

You might think of Yorkshire Housing as ‘just’ a housing provider. We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future tenants to have a place they’re proud to call home. We’re all about the customer, and our service doesn’t stop once the keys are in the door.  We’re passionate about making a real difference in our tenants’ lives, and to us, that involves more than putting a roof over their head. 

As an Independent Living Officer, you’ll play a huge part in this mission. Are you interested yet?

What you’ll be doing

You’ll carry out support visits to Help at Hand customers, supporting them to live independently in their own homes. You’ll gain critical knowledge and understanding of the customers’ needs and choices whilst also providing caring and sympathetic support that promotes their independence.

You’ll regularly review needs and risk assessments, ensuring agreed outcomes are documented and actioned along with signposting or referring to external services as required.  This could include liaising with healthcare and other professionals to facilitate their support.

You’ll install and test emergency alarms and telecare equipment as required along with ensuring customers understand how to use this technology.

Finally, an important aspect of the role is being able to respond to emergency calls for assistance, including out-of-hours standby service as per rota, taking action as appropriate.  The ability to undertake evenings and weekend work as required in order to meet the needs of the customers is crucial.                                           

Sounds good? Here’s what we need from you…

What matters most to us is that you own the work you do to achieve impact by delivering results and creating trust with our customers.  We want you to be able to do this with pride and passion for Yorkshire Housing. We also want you to have fun along the way! 

Additional key requirements include: 

Essential:

  • Ability to provide an exceptional level of customer service that promotes customer independence.
  • Ability to use your initiative, work under pressure and without direct supervision.
  • Excellent organisation and time management skills.
  • Understanding of safeguarding.
  • Excellent interpersonal skills and ability to communicate effectively with a wide range of people.
  • IT competent and have experience in using Microsoft packages.
  • Knowledge of services and opportunities available for older people.
  • Full driving license and access to a car for business purposes.

Desirable:

  • Previous experience of working with older people or adults requiring support.

What’s in it for you

In return, we offer £20,405 plus £2,000 car allowance per annum for a 35 hour week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays. This will be pro-rated based on the working pattern below. 

But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing is our top priority, and at YH, you can make the most of our readily available wellbeing support package. This includes access to Perkbox’ Wellness Hub as well as a My GP service and free counselling with Health Assured.

This is a permanent, part-time, 28 hours per week role. This role is primarily based around Craven District, North Yorkshire but may need to operate across the entire Yorkshire region.  You will need access to a car for business purposes.

 

Company

We are Yorkshire Housing by name and Yorkshire is our focus. We own and manage nearly 20,000 homes – and are developing thousands more.

Our vision is making it possible to have a place you're proud to call home.

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We’re here to make a positive difference in people’s lives. So, as well as owning and managing nearly 20,000 homes (and counting) across Yorkshire, we also:  

  • Offer money and tenancy coaching  
  • Help older customers live at home independently  
  • Adapt homes to match the needs of our customers   
  • Carry out repairs and replace items before things go wrong  
  • Provide antisocial behaviour support  
  • Get involved with work in the community  

 

OUR PRIORITIES 

Our five priorities that will help us achieve our vision are:

 

Great Customer Experience 

We’ll listen to customers and use what we know about them to shape our services. Oh, and we’ll provide extra support where it’s needed. 

 

Homes and Places to be Proud of  

We’ll create homes that people want to live in. 

  • Quality  
  • Safety 
  • Affordability 

We’ll also be kind to the planet and aim to be one of the first UK housing associations to stop using gas heating and hot water systems.

 

Growth 

We’ll deliver 8,000 new homes by 2030. They will be energy efficient, sustainable and affordable to live in. We’ll also refresh our Help to Buy and social and affordable rented options. 

We’ll achieve these priorities by focusing on being:  

 

Employer of Choice 

We’ll lead the way and make a name for ourselves as an employer. We’ll give you the right support and tools to succeed, plus a package full of benefits.

 

Strong, Resilient and Innovative Business 

We’ll invest in all the right things, from our ICT to our people. This will make us stronger, helping us to make a difference to our customers and be a business that people want to work for and with. 

Company info
Website
Telephone
0113 825 6000
Location
The Place
2 Central Place
Leeds
West Yorkshire
LS10 1FB
United Kingdom

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