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Community Housing Assistant

Employer
Home Group
Location
Whitehaven (Duke Street)
Salary
Salary from £19,360 to £21,239 per annum pro rata plus brilliant benefits
Closing date
21 May 2022

Job Details

Community Housing Assistant

Hybrid role from home and our local office in Wigton, Marport or Wigton

Part Time (15 to 22.5 hours available)

Permanent

Salary from £19,360 to £21,239 per annum pro rata plus brilliant benefits

Empowering to live rewarding and happy lives. That’s when it hits home

We have fabulous opportunity for you to join our really awesome team in our role of Community Housing Assistant. Your role in a nutshell, is to make our customers happy! It’s not just about providing our customers with a home, it’s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.

You’ll be a part of our national income focused team which will manages the collection of former tenant arrears, income case management and tasks around Universal Credit. But it’s so much more than that. It’s also about working closely with your colleagues to make sure that where our customers need support, that we help them to live their best lives!

Your role will be to support our Housing Managers based across the UK, by carrying out income protection related tasks including former tenant accounts and assistance with customers on Universal Credit.

About our team
Vicky, our manager has been with Home Group for five years and has over 15 years’ experience working in housing related roles.  There are 6 Community Housing Assistants in the team, and we don’t just love to support our customers, we’re there for each other too!

Where you will work
The great news is that you will have the flexibility of hybrid working, from home and one of our local offices and we’ll give you the IT kit to make that easy.     

Working hours
As a team we’re critical to supporting our customers, that’s why your flexibility is key. You will be proactive and accountable for managing your own diary which may include the occasional evening or weekend. The good news is that we're flexible back and it’s the team’s unwritten rule that you attend the important appointments in life. So, whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you in what matters. Our focus is on getting the job done, not your working hours!

About you
You're passionate about delivering excellent customer service and have a genuine desire to help your customers.  You are a real collaborator, working with colleagues in your region, external partners as well as our Customer Service Centre colleagues, and our Housing Managers. You’ll use your creative spark and keen eye for detail to ensure our properties and environments are safe secure and well managed, supporting our communities to thrive. Naturally empathetic, you build rapport quickly and have a sound understanding of maintaining confidentiality and professional boundaries. It will also be brilliant if you have an understanding of housing management, housing law and universal credit too!

It would be amazing if you have worked in an income type of environment before, however it’s your “can do” positive attitude, passion for customer service and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You’ll be able to download the Community Housing Assistant job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

Company

There’s never been a more exciting time to join us, as we build and sell over 10,000 new homes across the UK.  From affordable housing to our brilliant private sale brand Persona, we’re shaking up the new build market.  You’ll have the opportunity to work on everything from affordable homes to luxury apartments and build the career you want with us. 

As one of the UK’s largest developers of new homes and providers of houses for affordable rent.  We also provide long term integrated health and social care housing.  We don’t just build houses, we build homes and develop vibrant communities where people want to live. 

What keeps us busy?

We’re building homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! 

We’re winners of the 2018 UK Housing Awards Development Programme of the Year, Silver Best House at the What House Awards 2018, and RESI Landlord of the Year 2016.  We’re constantly challenging the status quo, delivering unparalleled schemes and ground-breaking products.  We pride ourselves on building happier, healthy homes, putting space and people before profits.

Oh and did we mentioned that we rank No. 27 in the UK’s Best Large Places to work, and 17th in Stonewall Top 100 Employers 2019?    

We’re growing

As we’re building new homes, we’re growing our team too so there are lots of opportunities for you to join us across the UK.  So whether you’re acquiring land, designing places, delivering schemes, selling homes or regenerating neighbourhoods.  You’ll be working alongside brilliant people to unlock bold opportunities, exciting new partnerships and collaborative projects across the UK. 

Join us

You can find out more about us and our current vacancies on our website at www.homegroup.org.uk/careers or on our Facebook and Linkedin pages.    

High-flying career, work life balance, brilliant benefits and a cherry on top!  There are so many reasons you’ll love working at Home Group.  https://youtu.be/624xZO1nXqY

 

Company info
Website
Location
2 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
Tyne and Wear
NE12 8ET
GB

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