IT Support

Origin – shaping communities; building lives

Origin exists to make change happen for the good of communities. We help people by providing affordable homes – but that’s not enough. We support vulnerable residents to lead happy and better lives. We empower our staff to take action and rise to every challenge with ‘can do’ positivity.  

Good people are the future of our innovative, working community. We have placed a brand new and exciting ‘People’ strategy at the heart of our culture – to support training and personal development, to deliver our values, to move Origin forward. 

The Opportunity

We’re looking for a committed and motivated person to work as part of our team to help us deliver a high-quality IT service to our organisation, ensuring Origin’s services meet business needs and strategic objectives. We’re looking for someone who has a keenness to share ideas and knowledge to support and develop other members of the IT team.

The role will provide applicants to take ownership of specific projects, provide 2nd line support to end users and manage the configuration, development and monitoring of business systems. This role calls for a high degree of problem solving and innovation while delivering great customer service. If you’re a practical thinker and thrive on delivering results, you’ll be able to plan and prioritise work. We will help you develop with regular training as we are a supportive team who values your professional development. 

What you’ll do 

The ideal candidate will work with the Service Delivery and Infrastructure Teams to ensure incidents and service requests are resolved to a high standard and staff are updated regularly. This is a rewarding and exciting position, responsible for finding answers and resolutions to queries and issues escalated by the service desk. You will administer and monitor the organisation’s IT services to ensure they are maintained and secure in line with recognised industry best practice. 

The successful candidate will provide support for IT hardware assets such as Desktops, Laptops tablets, thin clients/terminals, Mobile phones, Multifunction Devices (Printers), Interactive screens either onsite at our satellite offices, over the telephone and online.   

Take the lead 

• Lead on the administration and monitoring of Origin’s Microsoft 365 environment utilising the tools available for Office, SharePoint, Teams etc to ensure optimisation of use and security. 

• Be responsible for incident and problem management, identifying issues and finding ways to resolve and improve service. 

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Give your time 

• Manage client device lifecycle including centralised operating system and application deployment and patch management.  
• Support key business applications 

Bring people together 

• Conduct knowledge sharing sessions with the Service Delivery Team  
• Train staff in systems and business process and provide user documentation so that they can work effectively. 

Come forward with a can-do attitude 

• Provide a comprehensive and proactive customer focused service 

• Keep abreast of applications development best practice and leading technologies 

Go the extra, extra mile 

• Keeping up to date on regulatory changes and sharing them across Origin 

• Undertake systems administration activities during out of hours’ maintenance windows. 

What you’ll need 

• You will have experience in configuring and administering IT systems working within an ITIL framework. 
• Experience of working in an IT team within an enterprise or large size organisation  
• You will have worked in a project team, training users and creating user documentation 

• You are comfortable managing and administering a Microsoft environment, including cloud and on-premise technologies.  

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your experience meets the role above. To find out more about us simply visit www.originhousing.org.uk

Please note we will be asking for satisfactory references and DBS check. Successful applicants for interview will be contacted within seven days after the closing date.

Thank you for your interest in Origin.