Income and Financial Inclusion Manager

Location: Manchester - Agile

Salary: £56,311 per annum

Permanent, Full Time

Closing date: 20.05.22 at 9.00am

Interview date: 24/25 or 26th of May 

One Manchester is an innovative provider of housing and community services. Formed in April 2015 from a historic merger between two of Manchester’s largest housing associations – City South and Eastlands Homes. In the subsequent two years the Group has achieved its initial merger aspirations and is now extending and expanding (doubling) its new homes programme across a range of tenures and locations. It currently owns and manages more than 12,000 homes in central, south and east Manchester.

At One Manchester, you’ll see the difference you make to people’s lives and local communities. We manage more than 12,000 homes across our proud city. But there’s so much more to us than that. We build thriving communities and places where people want to live. We help people to learn, manage their money, launch successful businesses and improve their employability.

We do things differently here. And you’ll be at the heart of an established and supportive team.

This opportunity has arisen to lead operationally and strategically on all financial inclusion matters and services for One Manchester and to work collaboratively in partnership with the other managers to understand and deliver the key business priorities, objectives and performance indicators within the Customer function for a defined geographical area.

You will ensure Income Collection across all areas is maximised, including One Manchester’s commercial, affordable, home ownership and leasehold tenures, while ensuring compliance with relevant legislation at all times. You will ensure income collection is maximised and business plan assumptions are met across all tenures in line with performance indicators ensuring the service strikes the appropriate balance of support and enforcement.

With good knowledge of the provision of advice on benefits and tax credits including relevant legislation such as Welfare Reform Act 2012, you will have experience of providing high quality, responsive and value for money, income recovery services across a range of tenures and types of debt.

You will have excellent communication and interpersonal skills along with a good understanding of the key impacts of Universal Credit and you will have experience of providing high quality, pro-active and value for money financial inclusion and debt advice services.

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

The appointment will be made on the basis of a Full Time, Permanent basis and will be hybrid with homeworking and some occasional office /patch work.