Home Maintenance Services Team Leader

£36,366 - £38,169 per annum plus excellent benefits  (plus £1000 ECU)

Walsall, West Midlands (Hybrid working)

Permanent, Full Time - 37 hours per week

Closing date: Wednesday 25 May 2022

Interview Dates: Wednesday 8 and Thursday 9 June 2022

Are you an experienced construction professional who can lead a team of trades colleagues and get the best out of people? 

Do you thrive working in a busy and varied environment as well as being passionate about delivering high quality homes to our customers? 

Ready to take on your next challenge and make a difference? If so, read on!

An opportunity has arisen in our Home Maintenance Services team as a Team Leader, who will be responsible for predominantly Voids properties, 

Your time will be split between surveying Void properties and owning the key to key process for homes within your area. 

You will be creating schedules of works to ensure each Void property is completed to our high standards and ensure your team of around 10 multi skilled trades colleagues complete the works required in an efficient and professional manner.

Main job responsibilities:

• Leading, managing and motivating a team of trade colleagues with a variety of skills
• Working closely with the wider Home Maintenance Services colleagues and collaborating with the wider business
• Work and empathise with customers and liaise with external contractors as required
• Making sure that KPIs and SLAs are met, as well as managing contractor performance.
• Survey a wide range of repairs and diagnose, fault find and order the repair appropriately.

   

What are we looking for?

• BTEC/ HNC in Building Studies, or equivalent experience within the construction industry.
• A sound understanding of construction health and safety, asbestos, and fire risk regulations
• Experience of leading and managing a team of multi-skilled trade colleagues
• Experience of delivering high quality customer service, as well as experience of dealing with difficult customers.

   

Due to the nature of the role a full UK driving licence required 

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.  

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and are able to work in agile ways which support them. 

About us

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. The Strategy focuses on three key themes that help us support our colleagues to make a difference to our customers, the communities we serve and to themselves.

It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves.

We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo.

We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.