Neighbourhood Manager (Community Safety)

Location: Manchester - Agile

Salary: £56,311 per annum

Permanent, Full Time

Closing date: 30th May 12 noon

One Manchester is an innovative provider of housing and community services. Formed in April 2015 from a historic merger between two of Manchester’s largest housing associations – City South and Eastlands Homes. In the subsequent two years the Group has achieved its initial merger aspirations and is now extending and expanding (doubling) its new homes programme across a range of tenures and locations. It currently owns and manages more than 12,000 homes in central, south and east Manchester.

At One Manchester, you’ll see the difference you make to people’s lives and local communities. We manage more than 12,000 homes across our proud city. But there’s so much more to us than that. We build thriving communities and places where people want to live. We help people to learn, manage their money, launch successful businesses and improve their employability.

We do things differently here. And you’ll be at the heart of an established and supportive team.

This opportunity has arisen to lead in all Community Safety matters and to work collaboratively in partnership with the other managers to understand and deliver the key business priorities, objectives and performance indicators within the Customer function for a defined geographical area.

You will act as the subject matter expert in policy, legislation, demographics, market trends and best practice to lead a service that is responsive and adaptive to the changing environment of housing with particular regards to Community Safety and Domestic Abuse for all our customers.

These will include Neighbourhood & Tenancy Management, Anti-Social Behaviour, Income Collection, Allocations & Onboarding and the development and delivery of any local regeneration strategies and plans while ensuring compliance with relevant legislation.

You will have excellent communication and interpersonal skills and be able to run an efficient customer facing social housing service with high customer service levels. You will have the ability to develop and implement successful Customer Involvement Strategies to ensure high levels of customer involvement and have previous experience in leading, developing and delivering ASB, Community Safety and Domestic Abuse support and services to customers.

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

The appointment will be made on the basis of a Full Time, Permanent basis and will be hybrid with homeworking and some occasional office /patch work.