Are you looking for an employer that values your hard work, will invest in you and support your career development? Do you want to work in a fast-paced, vibrant team where you can really apply yourself to achieve results? If so, then this is the job for you!

About us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

The money our customers pay to us in rent or services is what we use to continue building even more homes for people that need them. That’s why our Customer Accounts Team is so important to our success - because they help to protect our income and ensure that we can fulfil our social purpose.

The team is part of the Customer Service directorate based out of our office in Oldham and contact with customers is predominately over the phone. Our main purpose is to prevent customers getting into debt and ensure they maintain a healthy account balance. This involves working with new customers to set up monthly direct debits, proactively contacting customers when they have missed a payment, setting up plans to reduce arrears and giving tips and guidance about managing income and avoiding missed payments in the future.

What we’re looking for
Our best Customer Accounts Advisors are from a variety of different backgrounds so we know that experience in housing or collections isn’t essential. But we also know that to succeed in this role you need to be dynamic, enthusiastic and target driven with a passion for negotiation.

You’ll be a talented communicator with the ability to handle challenging conversations while delivering a great service. You’ll find working to targets exciting and motivating - after all, what’s better than being in competition with last month’s you?

We have both full-time and part-time opportunities available all on an up to 12 month fixed term contract basis.

We are seeking flexible individuals who can participate in our team rota with shift patterns of 8am-4pm, 9am-5pm, 10am-6pm, 12pm-8pm and some split shifts from Monday-Saturday. We know your weekends are important, so we’ll only ask you to work 1 in every 5 Saturdays and your Sundays will always be free. We also make sure our rotas are provided at least 4 weeks in advance so that you can confidently plan the month ahead. 

We are currently operating a hybrid working style where employees are in the office for 2 days per week and work remotely for 3 days per week.

Advert end date: Friday 20^th May 2022

Interview dates: Monday 30^th and Tuesday 31^st May 2022.

Training Academy start date: Monday 11^th July 2022, this will be a 4-week training programme that will require successful candidates to attend the office 5 days per week. It is essential that you are able to make this date. 

How do I apply?
If you feel you have what we’re looking for then we’d love to hear from you! The first step is hitting the ‘apply’ button and submitting your application online.

The Guinness Partnership is an equal opportunities employer.  We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.