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Service Improvement Manager (8058)

The Guinness Partnership
Oldham, Greater Manchester
Closing date
29 May 2022

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Other Housing jobs
Full Time
Organisation Type
Housing association / RP
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About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

We have recently embarked on the journey of embedding a culture of Continuous Improvement across The Guinness Partnership. Through this work we are looking to hire a dynamic Service Improvement Manager to join our Lettings Team. This is an important new role which we are introducing to our structure to help us improve the way we operate and ultimately provide the best service to our customers.

This is a great opportunity for someone to join us at the beginning of this journey. A part of it from inception, you’ll work with managers and their teams as the internal expert on business improvement for your area. You’ll lead and influence improvements to customer experience, employee engagement and business performance – defining solutions and driving efficiency across functional teams and the directorate.

In joining us, you’ll be working as part of a dynamic management team who truly value each other’s contributions and innovative ways of thinking. We are brought together by our determination to provide solutions that really improve the way our business operates – knowing that what we do ensures we can continue to best serve our customers and achieve our social purpose.

About you
We’re a customer-focussed organisation, so we know that how we do things is just as important as what we do. You’ll not only have demonstrable experience delivering a range of valuable service improvements within a customer service function, but you’ll also have great problem-solving skills, excellent communication skills and a passion for what we do as an organisation. You’ll also have strong commercial, financial, and analytical skills alongside a proven track record of identifying performance improvement opportunities and implementing solutions. Operational/functional knowledge of social housing and/or a Lettings service is also desirable, but not essential.

We are currently working on a hybrid working trial, so the successful candidate will be able to work from our Oldham office 2 days per week, working the remaining 3 days from home.

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

The Guinness Partnership is an equal opportunities employer.  We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Advert Close Date: Sunday 29th May 2022 at midnight
Interviews: taking place week commencing 6th June at our Bower House office in Oldham.

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