Maintenance Surveyor

The role and person

• Permanent
• 35 hours per week

As a Maintenance Surveyor, you will be delivering a comprehensive, good quality responsive repairs and maintenance service to Accent’s customers. To do this, you’ll be taking responsibility for a full range of technical surveying duties including surveying, specifying, and managing repair and void works. You’ll also be required to work with other members within the Property Services team to ensure contractors provide a quality and cost-effective service to Accent customers.

A summary of your role involves:

• Attend properties to carry out inspections and assess damage/disrepair (including voids); establish its cause and determine responsibility (Accent, resident, contractor).
• Identify existing and potential future maintenance issues and report them to the Property Services Team. This includes immediate repair problems and items to be included in future work programmes. Suggest improvements to individual properties and neighbourhoods to encourage sustainable communities; offer options for problem solving these issues.
• Supervise contractors work on site as necessary and report concerns regarding performance and conduct to the Senior Maintenance Surveyor.
• Ensure that Accent achieves value for money in its maintenance, through contract works and by using schedule of rates/quotations.
• Carry out post inspections and scheduling of works within set timescales.
• Follow up emergency repairs reported by out of hours service.
• Offer support and advice to other teams on technical issues.
• Be responsible for collection and collation of stock condition data for Property Services and for lettings; collect information with regards to stock condition, age, repairs and remaining life of components.
• Assist other members of property services by offering technical assistance and experience.
• Work with available appointment system to ensure customer appointments and post inspections are carried out within agreed timescales.

The must haves:

• ONC/HNC/NVQ qualification or similar professional qualification e.g. City and Guilds or equivalent relevant experience.
• Full UK driving licence and access to a vehicle for business use
• Good communication skills and ability to provide high quality reports.
• A good working knowledge of MS office and other specialist software packages as required
• Able to demonstrate excellent customer care skills and show an understanding of and commitment to equality and diversity, in all aspects of the role.
• Self-motivated, proactive, and able to work within your own initiative with little supervision
• Ability to negotiate and influence people
• Ability to deal with difficult customers
• In depth knowledge and understanding of building construction, maintenance and social housing legislation
• Knowledge of schedule of rates and experience in selecting most appropriate for works required
• Knowledge of health and safety legislation

Location

The successful candidate will need to live in a commutable distance to Surrey. However, you may also be required to occasionally travel to other areas based on our geographical spread. Such areas include Kent, West Sussex, and Hampshire.

When you’re not on site, we’re a keen promoter of agile working and encourage the use of working from home as our new way forward wherever possible, as long as we meet our customer’s needs.

We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Should you wish to work occasionally from any of our regional offices, you may do so on a hot desk basis which will need to be arranged via our online booking system.

Salary

The spot salary’s full-time equivalent for this post is £39,992 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.  

This post will also receive a car allowance of £1,250 per annum.   

Benefits

• 28 days paid holiday per year rising by 1 day per year up to a maximum of one working week
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
• Cycle Scheme
• Learning & Development opportunities
• Employee Assistance Programme
• A choice of salary based contributory pension schemes, a defined benefit scheme or a defined contribution scheme, each offering life assurance cover

Who are Accent?

We own almost 20,000 houses across the North, East and South of the country.

They are home to over 35,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – our customers come first. They are always at the very heart of our business. 

If you feel great about delivering excellent services to customers, then we feel great about you joining the Accent team.

And we are a team. We live and breathe our values – we are smart, we are driven, we are caring, and we are inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure we keep to our promises, then you are the person we are looking for.

Come and join us and start your own journey with Accent. We aim to be number one, and you could help us get there.

We’re always looking to improve diversity within our teams and across Accent so we would welcome any applications from any underrepresented groups. Please note, due to the nature of this role, there may be occasions where you need to travel to our offices.