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Housing Services Assistants

Clapton Park TMO
London (Greater)
£25,000 - £28,000
Closing date
13 Jun 2022

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Community and Customer Services, Care and support, Housing / neighbourhood management, Supported / sheltered housing, Tenant services, Homes and Asset Management, Maintenance / Repair
Assistant / coordinator
Full Time
Organisation Type
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Job Details

Clapton Park Management Organisation is a resident-managed housing organisation working in partnership with Hackney Council and manages over 1300 mixed tenure properties. It is an exciting time to join Clapton Park Management Organisation, offering the successful candidate the opportunity to be part of an enthusiastic and dedicated team of staff who share in the TMO’s vision and aspirations. At CPMO, we believe in building on potential, and as a member of staff  your ability to proactively manage a variety of Housing Management functions could have a real impact on our residents' lives.

We are currently looking for Housing Services Assistants, who will assist Housing Officers and the Repairs Management department to deliver a holistic housing management service.  You will be the first point of contact and will assist the Housing Officer to deliver an end to end tenancy management service, proactively managing the customer relationship.

As Housing Services Assistant, you will be based at Clapton Park Management Organisation office and responsible for providing a comprehensive support and administration service for housing services including responding to a range of enquiries from residents as well as internal and external stakeholders.  The Housing Services Assistant role will be central to the success of the team.  The Housing Services Assistant role can also be considered a development opportunity for colleagues wanting to progress into a Housing Officer career. As such the Housing Services Assistant will also be trained and act as additional Housing Officer support during times of peak activity.

If you welcome the challenge, and are capable of marrying strong self-management and administrative skills with empathy and support for individuals yet capable of being tough when needed, we’d love to hear from you.

We are committed to ensuring equal opportunities for disabled candidates and offer a guaranteed interview for anyone meeting the essential criteria who self-defines as having a disability. Please indicate on your application if you would like to be considered under this scheme. 

And whether you choose to apply under the guaranteed interview scheme or not, if you have a disability or need reasonable adjustments please let us know so that we can support you in the application and recruitment process

We want our organisation to reflect the diversity of the population we serve and we welcome applications from people from all backgrounds, especially from underrepresented groups, including people from Black, Asian and minority ethnic communities

How to Apply:

In the "Add a cover message" box please write your supporting statement telling us why you are applying for this job and why you think you are the best person for the job. Applicants who do not provide the supporting statement will not be considered for shortlisting.

If you have any questions or for an informal chat about the role please contact:

Closing date: 13 June 2022



Clapton Park TMO is a Tenant Management Organisation, situated in the area of London E5. We have recently undertaken a comprehensive review of the organisation to improve our services. We are now looking for a number of highly motivated customer focused individuals who can contribute their own insight into the business and make the roles their own.

Find Us
4a Gilpin Road
E5 0HL
United Kingdom
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