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Housing Advisor

Employer
Co-Op Homes
Location
Teddington, London (Greater)
Salary
£33,417 pa
Closing date
26 May 2022

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Function
Community and Customer Services, Care and support, Housing / neighbourhood management, Supported / sheltered housing, Tenant services
Seniority
Assistant / coordinator
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Who we are

Hello. We’re Co-op Homes part of the RHP Group. We’re in business to provide top quality management services to 30 independent landlords, supporting around 2,000 properties. We own and manage 300 of our own properties and we’re planning to develop more homes, so it’s an exciting time to come and work with us.

If you want to make a difference, we’re the place for you. We provide people with a place they’re proud to call home, along with modern services that make lives easier, and we work in collaboration with our customers to make sure our people and our communities flourish.

Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, ranking in the top ten of the Great Place to Work list twice over the past five years and achieving Investors in People Platinum status for the second time in 2021.

We’re based at our main office in West London and own or manage stock across the country, from Brighton in the south to Kings Lynn in the north. We offer a flexible approach to work, offering choice and flexibility to enable and empower you to be the best version of yourself, get the best out of your life and do the best for our customers.

Connecting through difference

We strive to be a truly inclusive workplace and it’s important to us that you feel valued, appreciated, and free to be who you are, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes you who you are.

Who we’re looking for

You’ll provide seamless customer service to our tenants and Management Committees, using your housing knowledge to manage complex cases quickly and brilliantly and deliver a responsive and proactive housing management service.

A typical day for you would include providing housing support to our co-op customers and management committees, including managing rent arrears, complex tenant disputes, complaints, ASB and overseeing the voids and allocation process. You’ll also work with customers to support the delivery of all cyclical health & safety servicing, write performance reports, and prepare court papers.

You’ll have experience in a similar role and working as part of a team that delivers super service. You’ll be able to work autonomously as you’ll need to effectively manage your time between co-ops, juggle multiple tasks at once and be willing to work at some of our dispersed offices. Your ability to communicate clearly both in writing and verbally, coupled with your excellent organisational skills will help you build a great working relationship with the co-ops you manage. You’ll also have a flexible approach to working outside core hours, attending coop meetings (which are usually held in the evening).

When we're hiring, we look for people who share our values:

  • We’re real: embracing difference and encouraging everyone to be their true authentic self. We’re open and honest about what we can and can’t do and show we care. We take our jobs seriously but never ourselves.
  • We’re easy to do business with. That means being clear, knowledgeable and friendly. keeping people updated at every step, as well as making sure our services are inclusive to all.
  • We’re purposeful: we go after what counts and love working together to make great things happen.

For more information about Coop Homes, visit us at www.coophomes.coop

Feel a connection? If this sounds like you, apply at www.rhp.org.uk

Closing date for applications is 26 May.

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