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Responsive & Voids Manager

Bedford, Bedfordshire - Hybrid
£51,000 plus £2,000 car allowance
Closing date
5 Jun 2022

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Homes and Asset Management, Maintenance / Repair, Surveying, Residential Development & Construction, Health and safety
Full Time
Organisation Type
Housing association / RP
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The vacancy

bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford. 


We work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 Housing Association developers in the country, we remain committed to delivering high-quality affordable housing to those who need it the most. 


Our Residents, shared owners and leaseholders are at the core of everything we do at bpha. With every employee playing an important part in ensuring we continue to provide them with excellent customer service and maintaining our role as a responsible landlord. 


We are currently looking for an experienced customer focussed Responsive and Voids Manager. 

In this key role you will effectively develop and deliver bpha’s responsive repairs and voids maintenance services. Reporting to the Head of Property Services you will be the technical and Health and Safety lead for the Repairs and Voids teams. 


What you will be doing:  

  • Lead and manage a technical team to ensure bpha deliver cost effective and customer driven responsive and void maintenance services. 

  • Effectively work with other members of Property Services to periodically review contractors’ working arrangements and health and safety documentation. 

  • Work closely with direct reports to ensure sufficient technical surveyor resources for both the responsive and void maintenance services. 

  • Provide strategic direction and leadership on service improvement within the two service areas, working with other business units to achieve this. 

  • Proactively manage and deal with customer complaints relating to the services. 


 We’d love to meet someone with:   

  • Degree level education or equivalent depth of relevant experience with another relevant qualification. 

  • Excellent customer care skills showing an understanding of, and commitment to, equality and diversity in all aspects of the role.  

  • Problem solving skills and the ability to resolve complex issues with both internal and external stakeholders. 

  • Experience managing high value contracts and maintaining high levels of performance. 

  • Experience of managing a team. 

  • A full driving licence. 


Amongst what we offer you is:  

  • A competitive salary of £51,000 plus £2,000 car allowance 

  • 28 days holiday PLUS Bank Holidays 

  • A generous contributory pension scheme 

  • Private health care 

  • Free life assurance 

  • Access to an extensive suite of wellbeing services and tools including a digital gym 

  • Opportunities for learning and development 

  • Discounted gym membership 

  • Retail discount scheme 

Due to the nature of the role you are required as part of the job role for visiting sites etc. This role is a Hybrid role  - flexibility from Home, Bedford Heights, Bedford and surrounding areas. 


Please note the successful candidate will need to complete a basic / enhanced DBS application. 


Closing date: 5th June, 2022  

Interview date: To be confirmed  


We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. 


About us

bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.

We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.

We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.

All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.

We own or manage over 19,000 homes and employ 400 staff.

Our vision and values

To build communities where people can live happily in a home they can afford.

Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.

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