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Leasehold Service Advisor

Employer
Blue Octopus Recruitment Ltd
Location
Borough, London
Salary
£30,000 - £35,000 (plus opportunity for a performance-based bonus)
Closing date
19 Jun 2022

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Job Details

CDS is on a mission! We champion co-op and community-led housing where people design, develop, build or manage their homes themselves and we aim to make this a mainstream option for both rent and home ownership. To that end, we are investing in people and partnerships that can help us make this market fly.

We currently support over 40 co-ops that house more than 2,200 households by providing or overseeing a variety of housing management services and back office administration functions under instruction from our clients. We are also a social landlord, providing housing management to our own residents living in nearly 1,000 properties.

We need a special person whose reliability and customer service skills are unparalleled to join our team as our new Leasehold Services Advisor. We are determined to improve the service we provide to our leaseholders and believe the right person to help us to do this is someone who is an excellent problem-solver and critical thinker who will doggedly follow issues though until they are resolved and always keeps promises.

Make no mistake – this is a demanding role and only appropriate for someone who wants responsibility for turning around this part of our business and will do whatever it takes to achieve that goal whilst working within our values of being fair, reliable and acting with integrity.

Although previous leasehold management experience is desirable, we will consider a candidate without experience who can evidence outstanding reliability, integrity, customer service and critical thinking. You must have excellent follow through, experience of managing dissatisfied customers or complex issues, be highly responsive and able to work collaboratively with leaseholders, finding ways to meet their requests within the confines of their leases and our policies. You will either come to us with the Institute of Residential Property Management (IRPM) qualification or be willing to work toward one once in the role. You will be prepared to visit schemes across Southeast England at least monthly to carry out estate inspections, resolve complaints and meet with leaseholders. For this reason, we believe having a vehicle and a valid driving license is essential. There may be times you will need to attend an evening consultation meeting on site. Agile working with periodic meetings in SE1 London.

This is a great opportunity for someone who wants to make a difference and help people love their homes. With a varied workload and an appreciation for working with legal documents and issues, you will be the right person for this role if you are highly organised and able to work flexibly to tight deadlines whilst proving to leaseholders and colleagues that your reliability is second to none and you always follow through on commitments.

In return, we offer a contributory pension scheme, 28 days holiday + bank holidays, health cash plan, an employee perk system and opportunity for a performance-based bonus.

We are committed to looking for all kinds of talent to build a diverse workforce that represents the people we serve and encourage people from all backgrounds to apply.

* Must already have the legal right to work in the U.K.

Company

Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Company info
Telephone
01135323418
Location
Octo House, 2 Station Road
Otley
Leeds
West Yorkshire
LS21 3HX
United Kingdom

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