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Benefits and Money Advice Assistant

Employer
Cheltenham Borough Homes
Location
Cheltenham, Gloucestershire
Salary
£20,736 with increments to £21,905
Closing date
29 May 2022

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Function
Community and Customer Services, Care and support, Housing / neighbourhood management, Revenues / benefits, Social Care, Tenant services, Tenancy representative, Corporate Services, Administration, Finance
Seniority
Assistant / coordinator
Contract
Permanent
Hours
Flexible
Organisation Type
ALMO
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The Vacancy

The service was established in 2011 and has played a lead role in the set-up and delivery of our Help2 Initiative (tenant support fund), and proudly led campaigns to raise awareness of the dangers associated with illegal money lending and loan sharks; with CBH winning two ‘National Champions’ awards as a result. The service has also been shortlisted on three occasions for prestigious housing industry awards.

The philosophy of our Benefit and Money Advice team is simple; the service must be accessible to all. Perseverance and varied methods of communication are used to encourage customer engagement and you will be key to supporting this approach.

Is this a challenging post? Yes, without question. However, the positive outcomes and appreciation shown by our customers makes being part of this successful team incredibly rewarding. The team are often confided in, and you truly have a part to play in identifying those most in need of help and making a real difference to people’s lives.

The role is advertised at 37 hours per week over five days (Monday to Friday). However, to secure the best person for the post we are happy to discuss should you require some flexibility to this working pattern.

Please do ensure that you answer the recruitment screening questions thoroughly and make certain that you take the opportunity to tell us about your knowledge, experience and transferable skills.

Should you wish to discuss the position further before applying, please contact Grant Bailey, Benefits and Money Advice Team Leader on 01242 387542.

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