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Customer Service Officer

Employer
Barnet Homes - Part of The Barnet Group
Location
Colindale, London (Greater)
Salary
Circa £24,355 per annum
Closing date
6 Jun 2022

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Job Details

Job Title: Customer Service Officer

Location: Customer Experience & Service Improvement (Operations), Colindale

Salary: Circa £24,335 per annum 

Term: Permanent

We are looking for two full time and one part-time, Customer Service Officer (CSO) to join our busy customer facing team. As the first point of contact for the majority of The Barnet Groups customers, the Contact Team handle queries across a wide range of topics including repairs, rent and service charges, estate management and neighbourhood services.

We are looking for people who:

  • Have excellent customer service skills and the ability to work in a faced paced environment
  • Have experience of using systems to log and resolve customer enquiries
  • Are proactive and effective problem-solvers

Our Customer Service Officers have their working hours determined by a team rota. The successful candidate will be required to work flexibly to help ensure that our peak demands are adequately resourced between 8AM and 5PM Monday to Friday. Full time 37.5 hour per week and Part-time 18.75 hours per week.

Closing date:             23.59hrs. on 6th June 2022 

Interview date:          Interview and assessment dates will be confirmed after shortlisting

To view full job description and person specification please click here

Company

The Barnet Group is a local authority trading company created in February 2012. We are owned by Barnet Council.

We employ approximately 1,000 members of staff in a wide range of roles; from care workers to plumbers and carpenters. We also have many office-based roles for our ever-growing organisation. We are a London Living Wage employer, and pride ourselves on our equality, diversity and inclusion, as well as the opportunities we provide for staff growth and development.

We are the parent company to:

  • Barnet Homes – this manages the borough’s 15,000 council homes on behalf of Barnet Council. It also works to prevent homelessness and allocates homes to social housing applicants
  • Opendoor Homes – a subsidiary of Barnet Homes which gained Registered Provider status from the Homes and Communities Agency in 2016. Opendoor is developing an initial 320 new homes in the borough, and has ambitions to build many more. It is also purchasing homes on the open market for affordable rent.
  • Bumblebee – an online estate agent providing quality bespoke property services to landlords and tenants, throughout Barnet and the surrounding areas.
  • TBG Flex – a company for the recruitment and employment of new staff.
  • Your Choice Barnet – an adult social care company that provides day services, respite centres, extra care schemes and care homes to adults with learning and physical disabilities, older adults and adults with additional care needs.

Our mission is to make a real difference to every customer.

We also offer services to the wider community. These include a let2barnet lettings service for private landlords, and BOOST, an employment and training support service.

Company info
Website
Telephone
0208 359 2798
Location
The Barnet Group
2 Bristol Avenue
Colindale
London
United Kingdom
NW9 4EW
GB

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