Customer Service Officer
- Employer
- Barnet Homes - Part of The Barnet Group
- Location
- Colindale, London (Greater)
- Salary
- Circa £24,355 per annum
- Closing date
- 6 Jun 2022
View more
- Function
- Community and Customer Services, Tenant services
- Seniority
- Assistant / coordinator
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- ALMO
Job Details
Job Title: Customer Service Officer
Location: Customer Experience & Service Improvement (Operations), Colindale
Salary: Circa £24,335 per annum
Term: Permanent
We are looking for two full time and one part-time, Customer Service Officer (CSO) to join our busy customer facing team. As the first point of contact for the majority of The Barnet Groups customers, the Contact Team handle queries across a wide range of topics including repairs, rent and service charges, estate management and neighbourhood services.
We are looking for people who:
- Have excellent customer service skills and the ability to work in a faced paced environment
- Have experience of using systems to log and resolve customer enquiries
- Are proactive and effective problem-solvers
Our Customer Service Officers have their working hours determined by a team rota. The successful candidate will be required to work flexibly to help ensure that our peak demands are adequately resourced between 8AM and 5PM Monday to Friday. Full time 37.5 hour per week and Part-time 18.75 hours per week.
Closing date: 23.59hrs. on 6th June 2022
Interview date: Interview and assessment dates will be confirmed after shortlisting
To view full job description and person specification please click here
Company
The Barnet Group is a local authority trading company created in February 2012. We are owned by Barnet Council.
We employ approximately 1,000 members of staff in a wide range of roles; from care workers to plumbers and carpenters. We also have many office-based roles for our ever-growing organisation. We are a London Living Wage employer, and pride ourselves on our equality, diversity and inclusion, as well as the opportunities we provide for staff growth and development.
We are the parent company to:
- Barnet Homes – this manages the borough’s 15,000 council homes on behalf of Barnet Council. It also works to prevent homelessness and allocates homes to social housing applicants
- Opendoor Homes – a subsidiary of Barnet Homes which gained Registered Provider status from the Homes and Communities Agency in 2016. Opendoor is developing an initial 320 new homes in the borough, and has ambitions to build many more. It is also purchasing homes on the open market for affordable rent.
- Bumblebee – an online estate agent providing quality bespoke property services to landlords and tenants, throughout Barnet and the surrounding areas.
- TBG Flex – a company for the recruitment and employment of new staff.
- Your Choice Barnet – an adult social care company that provides day services, respite centres, extra care schemes and care homes to adults with learning and physical disabilities, older adults and adults with additional care needs.
Our mission is to make a real difference to every customer.
We also offer services to the wider community. These include a let2barnet lettings service for private landlords, and BOOST, an employment and training support service.
- Website
- https://thebarnetgroup.org/
- Telephone
- 0208 359 2798
- Location
-
The Barnet Group
2 Bristol Avenue
Colindale
London
United Kingdom
NW9 4EW
GB
Sign in to create job alerts
Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.
Create alert