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Project and Change Manager

The Royal Borough of Kensington and Chelsea
London (Greater)
£45,147 - £51,858
Closing date
6 Jun 2022
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Job Details

About Us:

Help deliver 21st century housing management services

Following the Grenfell Tower tragedy, we have embarked on a community recovery programme across the Lancaster West Estate.  The Lancaster West Neighbourhood Team provides holistic housing management services for around 1,000 properties.

As part of this programme, we are now in the process of refurbishing every home to a high standard, with works led and co-designed by residents. In creating a ‘model’ estate for the 21st century, one of our aspirations is to ensure all homes are carbon-neutral by 2030.


The Role:

As our Project and Change Manager, you will drive continuous improvement and innovation across a range of housing, capital works, and community service programme, through close consultation with colleagues and residents, and a strong drive for inclusion.

You will develop mechanisms, tools and processes for capturing customer insight and learn from all forms of feedback and complaints. This will mean embracing and promoting an agile culture that encourages the team to deliver change quickly and responsively, with a robust approach that provide assurance for residents and the wider council.

Please refer to the Job Description for more information.


About You:

Ambitious to set new standards within a high-profile social housing project, you’ll be innovative, collaborative, and forward-thinking in your approach. To succeed, you will need significant experience of service improvement, including the use of ICT and exposure to principles such as Agile and Lean. You should be able to provide evidence of delivering improvements in efficiency, working processes and customer experience. Highly organised with excellent communication skills, you’ll be ready to influence, negotiate and advocate for positive change. The ability to inspire, lead and motivate others will be key.

Join us in this fascinating work, and in return you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s alone will not be considered for this role.

We reserve the right to close this vacancy early if we receive a high volume of suitable applicants. 


Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.


About Us

Kensington and Chelsea is one of London’s most vibrant and recognisable boroughs. It has many unique buildings, famous museums and beautiful parks. Although the borough is geographically one of the smallest in London, at just over 4.7 square miles, it is one of the most densely populated and diverse areas in Europe. It is home to the world-famous Notting Hill Carnival. Kensington and Chelsea Council (also known as RBKC) aims to provide high quality services to improve the lives of its residents and to make the borough a better place in which to live, work, and visit.

Housing and Grenfell

This department is responsible for housing, communities and improving the lives of local residents.  This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

A significant part of our work is focused on creating stronger communities, by working together with local residents on recovery following the Grenfell tragedy.  

In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Housing also covers landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

Our housing team also work closely with affordable housing providers and other agencies to manage homelessness and give support to older residents to live independently.  Find out more about our vacancies here.

Find Us
020 7361 3011
Third Floor, Town Hall
Hornton Street
W8 7NX
United Kingdom
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