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Development Aftercare Manager

Employer
Eastlight Community Homes
Location
Braintree, Essex
Salary
£50,717 per annum + benefits
Closing date
5 Jun 2022

View more

Function
Homes and Asset Management, Business development, Sales / Lettings
Seniority
Manager
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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With 12,500 homes across the East of England, Eastlight Community Homes is the largest Community Gateway organisation in England. 

We are a not-for-profit, vibrant, innovative organisation looking to optimise our efficiency, impact and potential. We are committed to serving a diverse and growing population, building genuinely affordable new homes, investing in existing housing and delivering excellent services for our customers and communities.

We have an exciting opportunity for a Development Aftercare Manager to join our team! As a Development Aftercare Manager, you will be responsible for managing and delivering the aftercare service to Eastlight residents, providing a sector-leading customer experience.

The Development Aftercare Manager

  • You will assist the Head of Development (Delivery & Aftercare) in leading, supporting, and developing a talented team of Delivery & Aftercare professionals 
  • Build strong, mutually beneficial partnerships with developers, target house builders and consultants to deliver high quality affordable homes to reflect the needs of local communities
  • Lead on effectively dealing with defects by prevention, assisting the Project Managers in assessing the quality of new homes before they are handed over from the developers and contractors
  • To assist and provide programme monitoring to Eastlight’s leadership team and board
  • Oversee projects from practical completion through to obtaining the certificate of making good from the employer’s agent, ensuring internal and external delivery targets are met and risks minimalised 
  • Promote customer interests by ensuring solutions support a positive customer experience, and cost, time and quality risks are suitably mitigated

About you

  • Self-motivated and accountable 
  • You will be a logical thinker, practical and solution focused 
  • Proven experience within a housing development or other property-based organisation
  • Thorough knowledge of the aftercare and customer service process from handover to operation
  • Ability to work efficiently to meet agreed targets and deadlines 
  • Excellent communication skills (both oral and written) and ability to use a range of communication techniques and channels to a variety of audiences 
  • Understands and recognises the nature and scope of customers’ needs; making extra efforts to meet and exceed these, including follow up and monitoring outcomes
  • Demonstrates commitment to making a difference and looks for ways to improve and enhance outcomes for the benefit of the organisation and its stakeholders

To demonstrate our Ambitious, Inclusive and Accountable values, we have developed a sector leading total rewards package for our people.

  • Salary of £50,717 per annum
  • Car allowance of £2,200 per annum
  • Family leave (Maternity/Paternity/Adoption - 12 weeks full pay / 6 weeks half pay)
  • 30 days annual leave + bank holidays
  • Annual health and well-being grant of £200 per year
  • Bupa health cash plan & Life assurance
  • Childcare allowance scheme
  • Formal qualifications and paid professional membership
  • Volunteer days (two days off each year to volunteer with a charity of your choice) 
  • Job shadowing (to develop knowledge and experience across the organisation)

Eastlight Community Homes is a disability confident and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone regardless of characteristics. If you require any support with the application process, please contact our People Team.

At Eastlight we support, develop, and invest in our people. Together creating a culture where people love to work. But don’t just take our word for it, check out our website to hear what our people have to say.

At Eastlight we are always on the lookout for talented individuals to join our team. Click the link below to submit your personal statement and CV!

For an informal chat or more information about the role please contact Yero Knight at Yero.knight@eastlighthomes.co.uk

Application closing date: 5th of June 2022

Interview date: 13th of June 2022

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