Town and Country has an exciting full-time, permanent opportunity for an organised, motivated Casework Coordinator with excellent administration and customer service skills. The role will be based within a friendly team in the scenic Chatham Historic Dockyards with some home working. You will be offered a competitive salary of £20,529 per annum.
As a Casework Coordinator you will fully coordinate the delivery of Disabled Facilities Grants and other home adaptations that promote independent living. This administrative role supports our customers throughout the grant and adaptation process, from initial contact to completion, and is the first point of contact for all parties involved. You will be highly organised, with an eye for detail you will assume the full responsibility of coordinating all aspects of casework, liaising with technical and non-technical staff and external stakeholders in a timely and accurate manner whilst fully supporting our varying client base.
We are looking for a Casework Coordinator with:
· Empathy towards vulnerable people
· Experience of working in a customer service environment
· Excellent verbal and written communication skills
· Ability to maintain up to date records and reports
· Ability to prioritise workload and meet tight deadlines
· Ability to collaborate and work as part of a team
· Excellent computer literacy skills, including Microsoft Office, Excel and Outlook
· Knowledge of housing and or support services, benefits and grants
Contributory pension scheme 4% matched contributions, 25 days annual leave in addition to bank holidays, Employee assistance programme (including 24/7 telephone advice, information portal & face to face counselling). Extensive annual Staff Wellbeing programme. Flexible annual benefits allowance of 1% of salary for dental, healthcare, shopping vouchers, technology etc). Access to an extensive range of corporate discounts on shopping, travel & days out. Regular staff social events lunchtime walking club, rounders, yoga, Pilates, Summer bbq, Christmas party, festive fridays etc. Recruitment Refer a Friend fee. Long service awards.
Town & Country Housing is an award-winning provider of affordable housing. Town and Country Housing are a regional subsidiary of Peabody Group. This is a fantastic opportunity to become involved in the exciting development, which brings together two strong organisations to deliver more much-needed homes in the South East.
JOB TITLE: Casework Coordinator
RESPONSIBLE TO: Team Manager
To fully coordinate the delivery of Disabled Facilities Grants and other home adaptations that promote independent living. This administrative role supports our customers throughout the grant and adaptation process, from initial contact to completion, and is the first point of contact for all parties involved. With an eye for detail you will assume the full responsibility of coordinating all aspects of casework, liaising with technical and non-technical staff and external stakeholders in a timely and accurate manner whilst fully supporting our varying client base.
· Forming part of a casework administration team your role will be to work alongside visiting caseworkers and surveyors providing a full administrative role. You will be responsible for and integral to, the whole grant, loan or private works process and will assume full responsibility for the entire back office function attached to casework.
· Maintain administrative of client files as required by the service and to enable the preparation of reports and statistics.
· Accurately input client data onto a database in a timely manner and ensuring compliance with the service specification, commissioner requirements and key performance indicators.
· To ensure the notes about the clients are factual and free from personal opinions.
· To deal with all enquiries in a way which promotes the service.
· To act as the central liaison/keyworker for clients who are within the grant or loan process.
· To liaise with external bodies, attend case review and update meetings as required.
· To assist with processing invoices, and undertake any other financial responsibilities as required by the role.
· Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with Peabody policy.
· Participate in team meetings.
· To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.
· Recognise, respect and promote the different roles and diversity of the individuals within the business.
· To actively contribute towards key performance indicators and professional standards.
· Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
· To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
· To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.
· Attend and participate in training and other meetings and staff events as required.
· Be an effective member of your team, presenting a positive impression of your section and the business.
· This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.