This job has expired

Customer Choice Lettings Advisor

Employer
Networx Recruitment
Location
Letchworth, Hertfordshire
Salary
£35,519, plus essential car allowance
Closing date
8 Jun 2022
You need to sign in or create an account to save a job.

Customer Choice Lettings Advisor 

 

Location: Letchworth, Hertfordshire

 

Salary: £35,519, plus essential car allowance

 

Hours: Full Time

 

Contract: Maternity Cover – 12 months FTC

 

 

Role Purpose

 

settle has started to develop a new approach to the customer experience with the introduction of the Customer Service Team and the Contact Centre; your task will be to deliver these ambitions. You will have the ability to work with customers and to manage the allocation of tenancies in agreed timeframes. You will work closely and collaboratively with the Voids Team, Customer Contact Team and the Mobile Housing Officer Team ensuring joined up services are delivered that meet customer service and performance expectations. 

 

 

 

Making it happen! 

 

You will:  

 

  • Manage the allocation of properties in accordance with the Common Housing Allocations Scheme policy and performance targets  

     

    Manage the allocation of settle properties advertised via the Choice Based Lettings Scheme within agreed time frames 

     

    Manage the advertisement of properties outside of the district via nomination agreements with partnering RSL’s and Local Authorities  

     

    Constantly monitor and manage voids, minimising void periods  

     

    Provide monthly statistical information  

     

    Provide comprehensive advice and support to all housing applicants  

     

    Work closely with the Contact Centre, the Voids Team and Housing Officers to provide a joined up, collaborative service for customers 

     

 

 

You will also: 

 

  • Carry out viewings and sign ups for all new general needs allocations 

     

    Process the termination and commencement of tenancies 

     

    Collect and input tenant profile data  

     

    Carry out a formal review of all fixed term and assured shorthold tenancies granted  

     

    Liaise with officers to arrange viewings and sign ups for retirement living and flexi care offers.  

     

    Work closely with the North Herts Housing Partnership and other agencies wherever necessary to process bids, allocations and minimise delays in the void properties.  

     

    Deal with re-housing enquiries in an informative and sensitive way  

     

    Work collaboratively as part of a team to deliver the choice based lettings service

     

 

 

A basic must! 

 

Able to:  

 

  • 2 years experience of working in a housing management team in social housing  

     

    Experience of effective and efficient allocation of the housing stock in line with housing policy.  

     

    Ability to deal with sensitive and difficult housing issues in a professional and sympathetic manner  

     

    Cope well under pressure  

     

    Experience in a lettings function together with practical operation of an allocation policy.  

     

    Experience in the reduction of void periods 

     

 

 

For added brilliance!  

 

  • Ability to identify and solve problems  

     

    You’ll be passionate not just about lettings and allocations, but also great customer services.

     

 

Closing Date: 8th June

 

 

Our story

 

 

In 2003 the council homes in North Hertfordshire were transferred to a new housing association with the aim of improving tenants’ homes and creating the capability to build more affordable housing.

 

 

In 2018 we became settle. The change reflects how we have evolved as an organisation with a clear identity and a passion for delivering more high-quality affordable homes. As the name suggests we want customers to be able to settle – to find somewhere they can establish themselves, create a life, a community and prosper.

 

Getting the basics right, creating a great customer experience and delivering new homes to meet local needs are what makes settle a great housing association. This doesn’t happen by chance – we focus on neighbourhoods, helping with employment and support and by tackling loneliness.

 

 

The commitment, passion and care that our colleagues demonstrate every day is what makes us special. We are proud to work in social housing, we care deeply about the lives of our tenants and how we can help, and we are committed to making settle the housing association in Hertfordshire and Bedfordshire.

 

 

What we offer:

 

  • A competitive salary

     

    Generous holiday allowance

     

    Stakeholder pension scheme

     

    Life assurance

     

    Health care cash plan

     

  • Enhanced maternity, paternity and adoption leave

     

    Counselling sessions

     

    Training and development opportunities

     

    Flexible working

     

    Corporate performance pay award

     

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert