Customer Choice Lettings Advisor
Location: Letchworth, Hertfordshire
Salary: £35,519, plus essential car allowance
Hours: Full Time
Contract: Maternity Cover – 12 months FTC
settle has started to develop a new approach to the customer experience with the introduction of the Customer Service Team and the Contact Centre; your task will be to deliver these ambitions. You will have the ability to work with customers and to manage the allocation of tenancies in agreed timeframes. You will work closely and collaboratively with the Voids Team, Customer Contact Team and the Mobile Housing Officer Team ensuring joined up services are delivered that meet customer service and performance expectations.
Making it happen!
- Manage the allocation of properties in accordance with the Common Housing Allocations Scheme policy and performance targets
Manage the allocation of settle properties advertised via the Choice Based Lettings Scheme within agreed time frames
Manage the advertisement of properties outside of the district via nomination agreements with partnering RSL’s and Local Authorities
Constantly monitor and manage voids, minimising void periods
Provide monthly statistical information
Provide comprehensive advice and support to all housing applicants
Work closely with the Contact Centre, the Voids Team and Housing Officers to provide a joined up, collaborative service for customers
You will also:
- Carry out viewings and sign ups for all new general needs allocations
Process the termination and commencement of tenancies
Collect and input tenant profile data
Carry out a formal review of all fixed term and assured shorthold tenancies granted
Liaise with officers to arrange viewings and sign ups for retirement living and flexi care offers.
Work closely with the North Herts Housing Partnership and other agencies wherever necessary to process bids, allocations and minimise delays in the void properties.
Deal with re-housing enquiries in an informative and sensitive way
Work collaboratively as part of a team to deliver the choice based lettings service
A basic must!
- 2 years experience of working in a housing management team in social housing
Experience of effective and efficient allocation of the housing stock in line with housing policy.
Ability to deal with sensitive and difficult housing issues in a professional and sympathetic manner
Cope well under pressure
Experience in a lettings function together with practical operation of an allocation policy.
Experience in the reduction of void periods
For added brilliance!
- Ability to identify and solve problems
You’ll be passionate not just about lettings and allocations, but also great customer services.
Closing Date: 8th June
In 2003 the council homes in North Hertfordshire were transferred to a new housing association with the aim of improving tenants’ homes and creating the capability to build more affordable housing.
In 2018 we became settle. The change reflects how we have evolved as an organisation with a clear identity and a passion for delivering more high-quality affordable homes. As the name suggests we want customers to be able to settle – to find somewhere they can establish themselves, create a life, a community and prosper.
Getting the basics right, creating a great customer experience and delivering new homes to meet local needs are what makes settle a great housing association. This doesn’t happen by chance – we focus on neighbourhoods, helping with employment and support and by tackling loneliness.
The commitment, passion and care that our colleagues demonstrate every day is what makes us special. We are proud to work in social housing, we care deeply about the lives of our tenants and how we can help, and we are committed to making settle the housing association in Hertfordshire and Bedfordshire.
What we offer:
- A competitive salary
Generous holiday allowance
Stakeholder pension scheme
Health care cash plan
- Enhanced maternity, paternity and adoption leave
Training and development opportunities
Corporate performance pay award