Skip to main content

This job has expired

Community Housing Officers – Independent Living

Employer
Blue Octopus Recruitment Ltd
Location
South Manchester or Stockport areas
Salary
£23,500 per annum
Closing date
26 Jun 2022

Job Details

Are you passionate about delivering outstanding services to customers? Can you think outside the box and bring about change in our communities? If this sounds like you, then this could be the perfect role for you.

Due to recent growth and reorganisation as part of our ‘Customer First’ program here at Johnnie Johnson Housing, we now have full time opportunities for Community Housing Officers – Independent Living to join our teams in the South Manchester and Stockport areas.

As Community Housing Officer – Independent Living, you will provide a highly visible community-based service, engaging with residents on a day-to-day basis, gaining a deep understanding of their needs and priorities and developing outcome focused action plans that meet their aspirations. You’ll respond to residents’ queries and feedback in a timely manner, always striving to improve customer satisfaction. Using your knowledge of housing management, including voids, lettings, income collection, anti-social behaviour, and tenancy management, you’ll deliver a responsive and sensitive service to those who are at risk, making referrals where appropriate to relevant agencies. You will support the development of sustainable communities so that residents live, grow and thrive, together through the delivery of outstanding customer service, community engagement and health and wellbeing activities.

So now you’ve heard a bit about the role, let us tell you a bit about our teams! It’s important to know who you might be working with, right?

Our Team

Our teams are really lovely (if we don’t mind saying so ourselves!). You’ll join our team of Community Housing Officers, who are all passionate about delivering outstanding services to customers, as well as working with likeminded people, you will use the most recent up to date technology. We don’t just provide support to our customers, we support each other too. We work incredibly hard, but we also like to have fun!

About You

Our Community Housing Officer will have previous experience in a similar role and be comfortable working in a dispersed team. You’ll be a great communicator who puts customers at the heart of everything you do and like having direct contact with residents. Able to encourage participation and facilitate resident engagement, you will be adaptable and embrace change and have the ability to develop partnerships to support vulnerable residents and prevent social isolation.

And the benefits of working for us?

We’ve adopted a completely agile way of working meaning you can work from home too. As long as our residents and customers are put first, we’ll also give you a degree of flexibility using our ‘My Lifestyle’ guidelines, meaning you can attend the important things in life. So, whether you’ve got a gym class you’d love to attend, your child’s school play or maybe it’s just that you’ve got a new fridge being delivered, we will work with you to be flexible!

We also offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years’ service (pro-rata for fixed term contracts). We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, early finishes or even a later start! There’s loads more fantastic benefits too – you can find out more about these on our careers site!

About us

Johnnie Johnson is a not-for-profit housing association, housing over 8,000 residents across the North West, North East, Yorkshire and Derbyshire. Our vision Living LongerLiving Better is simply about helping people age well and live independently for longer.

Company

Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Company info
Telephone
01135323418
Location
Octo House, 2 Station Road
Otley
Leeds
West Yorkshire
LS21 3HX
United Kingdom

Sign in to create job alerts

Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.

Create alert