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Community Housing Officer – General Let & Leasehold

Blue Octopus Recruitment Ltd
Hybrid working from our hub in Cheadle Hulme and home
£25,000 (Including Car allowance)
Closing date
20 Jun 2022

View more

Community and Customer Services, Housing / neighbourhood management, Supported / sheltered housing
Assistant / coordinator
Full Time
Organisation Type
Housing association / RP
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Job Details

Are you passionate about delivering outstanding services for customers? Can you think outside the box and bring about change in our communities? If this sounds like you, then this could be the perfect role for you.

Here at Johnnie Johnson Housing, we are now looking for a Community Housing Officer – General Let & Leasehold in North Manchester.

As Community Housing Officer – General Let & Leasehold, you will take a digital first approach to service delivery, providing a highly visible community-based service, engaging with residents on a day-to-day basis. You’ll respond to residents’ queries and feedback in a timely manner, always striving to improve customer satisfaction. Using your knowledge of housing management, including voids, lettings, income collection, anti-social behaviour, and tenancy management, you’ll deliver a responsive and sensitive service to those who are at risk, making referrals where appropriate to relevant agencies. You’ll strive to improve the quality of life of residents through effective case management, providing an attractive environment and creating better neighbourhoods leading to successful and sustainable communities.

So now you’ve heard a bit about the role, let us tell you a bit about the team! It’s important to know who you might be working with, right?

Our Team

Our team is really lovely (if we don’t mind saying so ourselves!). You’ll join our team of Community Housing Officers, who are all passionate about delivering outstanding services to customers, as well as working with likeminded people, you will use the most recent up to date technology. We don’t just provide support to our customers, we support each other too. We work incredibly hard, but we also like to have fun!

About You

Our Community Housing Officer will have previous experience in a similar role and be comfortable working in a dispersed team. You’ll be a great communicator who puts customers at the heart of everything you do and like having direct contact with residents. Able to encourage participation and facilitate resident engagement, you will be adaptable and embrace change and have the ability to develop partnerships to support vulnerable residents and prevent social isolation.

And the benefits of working for us?

We’ve adopted a completely agile way of working meaning you can work from home too. As long as our residents and customers are put first, we’ll also give you a degree of flexibility using our ‘My Lifestyle’ guidelines, meaning you can attend the important things in life. So, whether you’ve got a gym class you’d love to attend, your child’s school play or maybe it’s just that you’ve got a new fridge being delivered, we will work with you to be flexible!

We also offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years’ service (pro-rata for fixed term contracts). We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, early finishes or even a later start! There’s loads more fantastic benefits too – you can find out more about these on our careers site!

About us

Johnnie Johnson is a not-for-profit housing association, housing over 8,000 residents across the North West, North East, Yorkshire and Derbyshire. Our vision Living LongerLiving Better is simply about helping people age well and live independently for longer.


Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Find Us
Octo House, 2 Station Road
West Yorkshire
LS21 3HX
United Kingdom
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