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Operations Manager – Extra Care

Anchor Hanover Group
National - North / South
Up to £56,000
Closing date
10 Jun 2022

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Community and Customer Services, Housing / neighbourhood management, Social Care, Supported / sheltered housing, Corporate Services, Homes and Asset Management, Residential Development & Construction, Other Housing jobs
Full Time
Organisation Type
Housing association / RP
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A career with Anchor is all about providing older people with independence and security within a vibrant community. We believe that our communities play an essential role in supporting both the physical and mental wellbeing of residents. We have seen our communities thrive and respond to challenges, such as the COVID-19 pandemic.  and we recognise that retirement communities are changing and need to be supported to maintain their resilience.  Consequently, we are separating out our extra care communities from our rented housing stock, creating a new department with some exciting managerial opportunities.

Our Extra Care housing locations offer high-quality independent accommodation, with a range of great on-site facilities in fully accessible settings, in thriving communities. Residents are able to live the life they choose, with the added benefit of care, support and additional services from an on-site team of professionals when needed.

Our local teams will work together to manage, develop and support the delivery of excellent resident service and engagement, driving a culture of co-creation and community, in their assigned district or area.

Team members will require tenacity, passion, commitment and resilience to help us achieve our ambition of creating communities where people love living in later life.  If you think you have something to offer, take a look at the role profiles – there are two different roles available.  We look forward to hearing from you.

Job Title:  Operations Manager – Extra Care

Available Regions : North / South

Location: Home based with some travel

Salary: Up to £56,000

Contract Type: Permanent

Hours: Full Time

Are you a manager, passionate about driving change?  Do you understand how to build relationships that empower colleagues, residents and stakeholders?  Can you nurture a brand-new team to achieve success?

It’s the time for new beginnings

Managing a district within our brand-new extra care function you will lead, develop and motivate a large team across a wide geographical area to deliver an excellent service to residents which supports the extra care vision and operational business plan objectives.

You will ensure that services are delivered to a high standard, communities within your portfolio remain safe and secure and that services evolve to meet the needs and future aspirations of residents.  You will be accountable for compliance across the district within the terms of all partnership/legal agreements and leases.

Full details of the role and our expectations of the post-holder are contained in the role profile

A bit about you

You will need to be able to demonstrate vision and flair as well as an ability to deliver against performance targets.   You will also bring with you the following skills and experience:

  • Ideally educated to degree level, have a relevant qualification or extensive relevant experience in a fast-paced customer focussed environment
  • Business and financial planning, accountability for driving performance through effective leadership, monitoring and control of KPI’s and financial management of team
  • Proven ability to lead and motivate a dispersed workforce in steady state and change environments
  • A proven track record of successful relationship management
  • Good understanding and experience of dealing with the sometimes-complex needs of residents
  • A good understanding of the health and social care operating environment


All applicants are invited to submit a full CV and a short paper, a maximum of 600 words:


On the challenges facing extra care, internally and externally, and how you and your team would work to mitigate these.

Please state your preferred region in your application

Deadline for applications 12 noon Fri 10th June 2022

Anchor – a great place to work

Anchor is England’s largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means improved customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

  • Gym, fitness and wellbeing discounts
  • Mental health support
  • Flexible working options


  • Pension plan – contribute between 4% and 8% and we’ll match it or better
  • Savings and financial advice, loans, free life assurance
  • Discounts on shopping, holidays, phones, technology and more


  • Ongoing personal and professional development programme
  • Leadership Pathways online learning resources
  • Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website  

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.

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