Hightown Housing Association, based in Hemel Hempstead, works across Bedfordshire, Hertfordshire, Buckinghamshire and Berkshire developing and managing shared ownership, leasehold, general needs and supported housing.

Currently managing in excess of 1,200 shared ownership and leasehold properties, we expect the portfolio to increase to over 1,500 in the next three years we also manage non-standard rent groups such as rent to buy and intermediate rent.

We currently have an opportunity for a Retirement Leasehold Scheme Supervisor to join the Home Ownership Team for someone who shares our values which are:

• Putting our residents and service users first
• Treating people with respect, promoting independence and choice
• Developing passionate and committed teams
• Being cost effective without compromising standards or safety

About the role

You will be a key member of the Home Ownership team by:

• Providing efficient and customer focused leasehold management service to the Association`s retirement leaseholders including direct line management of the scheme managers.
• Havingsound knowledge and understanding of the legislation relating to leasehold tenure and service charges, and to be familiar with the lease agreements the Association has with its leaseholders.
• Keeping up to date on current legislation, regulatory requirements and best practice.
• Monitoring retirement leaseholder`s rent and service charge accounts, taking action to recover arrears and referring cases for legal action in accordance with policies and procedures.

About You

We are looking for somebody with a "can do, will do" approach who:

• Has experience in leasehold management.
• Had direct experience of managing and monitoring service charge budgets
• is able to readthrough and understand leases.
• is good with figures.
• is able to provide line management of the scheme managers, including covering for absence and annual leave

You will also need to have access to your own car and a have a full UK drivers licence

The Benefits
In return for your hard work and commitment, we offer a considerable benefits package. This includes:

• Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service
• £34,053pa for a 35 hour a week contract and bonuses available on top of your basic salary
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Workplace pension scheme
• Life assurance of three times your annual salary
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Free on-site gym

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

Hightown currently manages almost 6,500 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £90million and a development programme that will deliver around 450 new affordable homes each year.

How to apply
To apply for this position please click the `apply` link below and complete an online application form.

Closing date: Thursday 2nd June 2022
Interview date: Tbc

We are an Equal Opportunities Employer.

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