The vacancy

Want to be part of our new in-house repairs & maintenance service, where you care about the difference your work makes and are valued as key member of our workforce? 

Are you an experienced Carpenter Multi-Trader with a background of domestic repairs and someone who is passionate about providing excellent customer service? 

Perhaps carpentry and/or plumbing are your core skillset? If so, we want to hear from you…. 

Our customers are at the heart of everything we do and especially the services we deliver. Repairs and maintenance services affect our customers personally, impacting their quality of life and satisfaction with their home. So, to provide the very best service possible, we are bringing our repairs and maintenance service in-house. 

We are looking for skilled 1st class carpentry /multi skills trades who are passionate about delivering not only high standards of work, but also an excellent service to our customers. These roles will be working in our customers homes’ as well as void properties. 

You will be the face of bpha in our customers' homes therefore we are looking for friendly professional tradespeople of all backgrounds. Customer service is hugely important at bpha so we are looking for empathetic team members who are considerate, respectful and keen to provide a right first-time positive customer experience. Demonstrating our values and supporting our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us. 

You will join us with your experience and trade skills ready to cover a wide range of carpentry related repairs within our customers’ homes. You will be supported by a comprehensive people management structure, with regular training updates, one to ones and appraisals to help you embrace challenges, growth and development. 

Health, Safety and Environmental awareness is a top priority at bpha to keep you and our customers safe and to minimize our impact upon our wider environment.  

We’d love to meet someone with:   

• NVQ level 2 or higher Carpentry 

• Excellent knowledge of carpentry and joinery within a domestic home and communal areas, with proven experience is diagnosing, repairing, and resolving issues  

• A strong, demonstrable commitment to excellence in customer service 

• IT skills suitable for carrying out basic tasks on a computer or hand-held device 

• Demonstrable experience and knowledge in other construction trades and activities, being able to deliver repairs outside of your core trade when required 

• Confident people person, prepared to go the extra mile to deliver quality work and high levels of customer satisfaction 

• Able to work professionally and demonstrate empathy and consideration when working within people’s homes. 

• Flexible and problem-solving approach 

There are many benefits in joining bpha: 

• Annual leave entitlement of 28 days PLUS bank holidays. There are also additional days added during service to a maximum of 33 days plus BH.  

• Private pension policy  

• Discounted gym membership 

• Free private health care with bupa  (family members can also be added at a cost) 

• Free life assurance 

• Employee Assistance Programme (EAP) – Providing a range of wellbeing services 

Please note the successful candidate will need to complete a basic DBS application.  

Interview process for this role is two stages. 

Closing date: 18th July, 2022  

Interview date: To be confirmed 

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. 

About us

bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.

We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.

We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.

All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.

We own or manage over 19,000 homes and employ 400 staff.

Our vision and values

To build communities where people can live happily in a home they can afford.

Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.