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Sales Support Assistant / Customer Service

Bedford, Bedfordshire - Hybrid
Closing date
8 Jul 2022
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The vacancy

bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford. 

As one of the top 25 Housing Association developers we are passionately dedicated to bringing affordable home ownership right across the Oxford to Cambridge Arc. 

Our customers are at the heart of everything we do, and we pride ourselves that through shared ownership we can help individuals, couples and families take a first step onto the housing ladder. Our Sales team Domovo also provides a first-class, comprehensive resales service for any customers who want to sell their property. 

We are currently looking for a Sales Support Assistant to assist the sales function, acting as the first point of contact for customers, managing enquiries and ensuring a seamless customer experience. 


 What you will be doing:  

  • Answering customer calls and emails, providing correct information or referring to colleagues as appropriate. 

  • Distributing leads throughout the sales team, ensuring the accuracy of information on the CRM database. 

  • Assisting with the administration of sales files. 

  • Accurately recording and maintaining systems. 


We’d love to meet someone with:   

  • Strong customer service skills (Email, phone and face to face). 

  • Strong administrative skills (CRM systems, MS office and telephone systems). 

  • The ability to work in a busy, fast moving sales environment. 

  • A self motivated, driven, proactive approach. 

  • Some knowledge of Low Cost Home Ownership (advantageous). 


Amongst what we offer you is:  

  • A competitive salary of £20,700 

  • 28 days holiday PLUS Bank Holidays 

  • A generous contributory pension scheme 

  • Private health care 

  • Free life assurance 

  • Access to an extensive suite of wellbeing services and tools including a digital gym 

  • Opportunities for learning and development 

  • Discounted gym membership 

  • Retail discount scheme 

Please note the successful candidate will need to complete a basic DBS application. 

Closing date: 23rd June, 2022  

Interviews will take place throughout the campaign 

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. 

About us

bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.

We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.

We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.

All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.

We own or manage over 19,000 homes and employ 400 staff.

Our vision and values

To build communities where people can live happily in a home they can afford.

Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.

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