Fixed Term Contract until 31st March 2023

We’re now looking for two Customer Relations Homes Business Partners on a fixed term contract until 31st March 2023. This is a fantastic opportunity to develop your skills and to gain knowledge and experience at Stonewater 

This role sits within the Customer Relations Team and will take responsibility for the resolution and case handling management of complaints about our repairs and planned investment services. 

You’ll play a critical role in supporting the Homes Team to respond fairly and speedily to customer complaints, identifying and embedding opportunities to deliver service improvement alongside supporting surveyors, Operational Delivery Managers, and our contracting partners to resolve customer complaints satisfactorily. It’s a customer focused role which includes actively engaging with customers to understand their concerns, pro-actively investigating complaints including directly with contracting partners, communicating verbally and in writing with customers and monitoring commitments to deliver resolution.

The ideal candidate will:

• Have a customer experience mindset and a love of providing a brilliant service to customers.
• Have a customer experience mindset and a love of providing a brilliant service to customers.
• Have sound knowledge of repairs and maintenance in a housing environment.
• Have a good working knowledge of statutory and regulatory requirements.
• Have excellent negotiation and problem-solving skills.
• Have good written skills, particularly in relation to letter writing.
• Be a strong communicator, able to build pro-active relationships with customers, partners, and other stakeholders.
• Be highly resilient, able to manage competing pressures in a positive manner.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.