About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

About the role
We have an exciting opportunity for an Identity and Access Management Analyst to join our new IT team on a permanent basis at our Oldham office, we are currently trialling hybrid working which offer the opportunity to work 3 days from home and 2 days in the office.

The successful candidate will provide user administration and access management to Guinness desktop services, telephony services and business applications and lead on ensuring compliance with the joiners, mover and leavers policy working closely with IT service management and HR teams.

You’ll also provide 2^nd line support in the resolution of user administration and access management incidents, relating to user provision, de-provision and changing access.

For a full list of key responsibilities please review the attached role profile.

What we’re looking for
We’re a customer-focussed organisation so we know that how we do things is just as important as what we do. To be a success in this role you’ll have great customer service skills and a willingness to learn and want to make a difference. You’ll also be able to demonstrate:

• Experience of administrating identity and access management, across desktop and application services.
• Understanding of Role Based Access Controls (RBAC).
• Excellent knowledge of Active Directory and Azure AD.
• The ability to query active directory and application databases to answer access related inquiries from users.
• Experience of data analytics - the ability to review and analyse multiple datasets and formats.
• Excellent troubleshooting, problem solving and delivery skills. coupled with a good understanding of ITIL support processes.
• Proven experience of documenting knowledge guides, procedures and processes.
• Excellent customer service skills with ability to communicate effectively at all levels and work with cross-functional teams.
• Excellent Microsoft Excel skills, including the use of Power Query editor.
• Demonstrates the Guinness Behaviours

Essential Qualifications:

• Educated to level 2 (C+ or grade 9-4 GCSE or equivalent) or higher

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

The Guinness Partnership is an equal opportunities employer.  We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.