Permanent, Full Time (40 hours per week)
We’re currently looking to recruit a Customer Liaison Officer to join our team in Dartford.
About the Role
Delivering a first-class liaison and administrative service, you’ll provide support in a busy environment to the project team, whilst liaising with a wide and diverse customer base in a professional and efficient manager, ensuring high levels of customer and client satisfaction.
You’ll log any complaints received in accordance with our policy and procedures, swiftly resolving and advising the residents of the outcome, whilst delivering to agreed targets within the service area, with support from your Project Manager.
Candidates will have excellent customer service experience, ideally within a social housing environment, working within Customer Service, coupled with the ability to establish and maintain effective customer relationships. Well organised, you’ll have excellent verbal and written communication skills with the aptitude to communicate at all levels and will be IT literate.
26 days holiday plus bank holidays, personal health insurance, pension plan, accident cover, life assurance, company car or car allowance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme and extensive wellbeing benefits.
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 800 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel.
Please refer to the full Job Description upon completing your application.