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Resident Scheme Manager

Clarion Housing Group
England, West Sussex, Chichester
Closing date
8 Jul 2022
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Job Details


East Wittering - Windmill Court

35 hours per week


Are you customer focused, confident and logical with excellent communication skills?

Grange Property Management are looking for a resident scheme manager to look after our properties at Windmill Court in East Wittering, West Sussex. With a 'can do' attitude you'll prioritise and manage your own workload independently.

This is a varied and customer facing role supporting residents in maintaining their well-being and independence. Lone working you'll have support from your Regional Manager and Head Office Team along with a Training and Support Assistant.

Organised and able to work on multiple tasks, you'll have a general understanding of building maintenance as you'll be responsible for the general management of the building including organising repairs and maintenance of communal areas as well as to the structure of the property. You'll also manage contractors including weekly cleaning, gardening and bi monthly window cleaning.

You'll be an excellent communicator who enjoys working closely with people from all backgrounds, able to develop and nurture good working relationships with residents, contractors and clients.

As the first point of contact for any resident complaints, leasehold enquires or property alterations you'll be able to empathise with the resident age group which is typically 60 plus. You'll carry out regular compliance and health and safety checks and manage insurance claims following appropriate policies and procedures.

As a lone worker you'll be resilient and self-motivated as well as an excellent team player able to reach out and engage with the wider team.

A good standard of IT knowledge and understanding is an important factor within the Scheme Managers role, you will be required to use applications such as Outlook and Word.

Our scheme at Windmill Court has 49 proprieties with communal gardens, a resident's lounge, laundry and a manager's office located in a communal block. There is also one allocated parking space for the scheme manager within the communal car parking area. Our manager's accommodation is a 2 bed flat located on the first floor with its own private entrance. You'll be responsible for your own bills such as Council tax, Electricity, TV Licence, etc. Water bills and contents insurance will be paid by Grange Management Ltd.

Please note we are looking at a start date of the 15th August or later for this role.

What you can expect from us

Here at Grange we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

  • Initial 25 Days annual leave (plus bank holidays), increasing to 30 days after 3 years' service.
  • A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card and cycle to work and we also give you 1% of your salary to spend on whichever approved benefit you like!
  • Matched pension contributions of up to 7.5%

Other perks include;

  • Eye care vouchers
  • Holiday trading scheme allowing you to buy and sell leave
  • Free counselling and legal advice scheme for you and your family

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including, but not limited to, part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date: Sunday 10th July at midnight

For further details on this vacancy and to download the role profile Resident Scheme Manager please visit our website.

This post is subject to Enhanced Criminal Record Check Clearance.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.


Grange Property Management is a proud subsidiary of the Clarion Housing Group, providing all aspects of property management within the retirement, residential and commercial sectors.

With over 30 years in the business and more than 6,000 properties under management, our team of highly adept property managers give exceptional service tailored to our clients' needs, from estate and apartment block management to the management of large mixed tenure developments. We work closely with resident management company directors, commercial landlords, right to manage companies, housing associations and developers - we understand what our customers want and how they want to be dealt with.

Our business is unique in that 100% of our profit is returned through Gift Aid to Clarion Futures who deliver life changing initiatives to those who are the most in need.

We are committed to providing exceptional customer service and every employee shares in our core values of transparency, effectiveness and approachability.

Your property in safe hands.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.


Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Find Us
6 Tooley St
London Bridge
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