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Estate Services Supervisor

Blue Octopus Recruitment Ltd
Islington, London (Greater)
£32,100- £39,780
Closing date
24 Jul 2022

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Job Details

Estate Services Supervisor

Location: Packington Estate (mobile role with remote working available)

12 month FTC

Salary: £32,100 -£39,780

Closing date: 30/06/2022

Interview date: w/c 4th July

We’re looking to recruit an Estate Services Supervisor to join our Resident Services team at based within the Packington Estate. This is a 12 month FTC, with flexible and remote working available.

The Hyde Group’s vision is to provide a great home for everyone. Our values guide the way we operate as a business: we’re customer driven, inclusive, collaborative and innovative.

In this role, you’ll supervise and manage the Estate Services caretaking team to ensure a responsive and comprehensive caretaking service is provided to Hyde’s customers on the Packington Estate.

You will also monitor the performance of the teams ensuring a good standard of performance, compliance with Health and Safety Regulations and value for money are achieved for service charge payers.

Duties of an Estate Services Supervisor:

  • Deliver a high-quality estate-based service, taking the lead on responding to resident queries regarding cleaning, caretaking and ground maintenance services. Ensure that communal repairs, breaches in lease and tenancies and ASB in communal areas are proactively reported to relevant departments.
  • Take day to day operational responsibility for allocated estate services teams ensuring that the communal services across all blocks are delivered to a consistently high standard
  • Directly manage the caretaking team ensuring that operatives can be contacted at all times during core working hours.
  • Take responsibility for the supervision and deployment of staff.
  • Ensure the estate is maintained to specification, to enhance resident satisfaction: All gardens, court-yard areas and planted areas to be kept well maintained and free from rubbish.
  • Act as point of contact for all communal repairs and coordinate use of communal keys for contractors' access as and when required
  • Liaise with Local Authority departments and other key external and internal stakeholders to ensure prompt and regular domestic refuse collection is undertaken and that any missed collections are reported promptly to the refuse department.
  • Liaise with the Estate Services Contract Manager to resolve Grounds Maintenance and Cleaning contract issues as these arise including dealing with complaints from residents ensuring that estates are maintained to a standard which reflects specifications.

Experience & Skills

  • Strong man-management background (3-5 years)
  • Housing experience
  • Excellent communication skills including written and verbal with the ability to build strong relationships and respond to complaints
  • IT literate

We offer a great flexible benefits package, a 35-hour working week, a fantastic pension scheme and the opportunity to work for an organisation whose social purpose is to help provide people with a home.

Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.


Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Find Us
Octo House, 2 Station Road
West Yorkshire
LS21 3HX
United Kingdom
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