Sustainment Services Manager (Tenancy Management) 

Salary: £42,106 pa 

Manchester, Greater Manchester 

Contract Type: Permanent 

Hours: 35 hours per week (agile working arrangements in place) 

Closing date: 10th July 2022 

Interview date: 20th July 2022 

Interview location: Soapworks office 

Our organisation is all about people – the people who live in our homes, the people in the communities we serve and the people we work with. 

So, it’s no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone! 

We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed an agile, flexible culture which supports people to do this.  

As a not-for-profit housing association, we provide homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness and support people to reach their potential. 

This role will help us to do this by providing leadership to the Tenancy Sustainment Team, providing a proactive high-quality service to customers who are most at risk of failing to sustain their tenancy, through the delivery of financial inclusion services and complex case interventions.  

In this role, you will be responsible for 

• Maintaining a comprehensive understanding of customer demand trends and sustainment trigger points, using customer data to inform best approaches to deliver sustainment services. 

• Developing and maintain processes that enable the team to support customers by focussing on the customer’s strengths to successfully manage their tenancy and live independently. 

• The operational development and promotion of adult and children safeguarding practice within Irwell Valley to promote the welfare, health and development of customers and their families. 

• Monitoring outcomes achieved, evidencing positive impact on tenancy sustainment levels and the Association’s performance. 

• Develop relationships with stakeholders and agencies operating in our neighbourhoods, working collaboratively, developing cross-agency sustainment services for customers. 

Ideally you will have experience of managing a sustainment or community support service for people who may have a range of coaching needs and an understanding of the strategic environment in which services are provided. 

We need people who are / have 

• Methodical and well organised approach to workload and ability to balance priorities effectively, work to strict deadlines with minimal supervision and to take initiative 

• Knowledge of personal risk management plans and the importance of robust personal risk assessment and management 

• Housing management procedures and legislation; knowledge of tenancy sustainment good practice, current welfare rights legislation; financial inclusion and tackling poverty; local housing policy/allocation; partnership management; personal wellbeing and engagement 

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. 

If you want to be part of our team and help us make a difference, we’d love to hear from you. 

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