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Customer Engagement Manager (Social Housing)

Employer
BPHA
Location
Bedford, Bedfordshire - Hybrid
Salary
c£40,000 plus Car Allowance £2,000
Closing date
11 Jul 2022

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The vacancy

bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford. 

We work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 Housing Association developers in the country, we remain committed to delivering high-quality affordable housing to those who need it the most. 

Our Customers are at the core of everything we do at bpha. With every employee playing an important part in ensuring we continue to provide them with excellent customer service and maintaining our role as a responsible landlord. 

We’re currently seeking for a Customer Engagement Manager to effectively collaborate with all to ensure the customer voice is embedded and our services are delivered as a result of customer feedback. 

What you will be doing:  

  • Champion the Customer Voice and increase visibility to customers of what bpha service offers. 

  • Be an advisor to the business for best practice and design of new ways of engagement to ensure customers have a variety of means to engage with bpha. 

  • Understanding and sharing regulatory changes and best practice that come into the Social Housing 

  • Support with implementing engagement training and monitoring our social value impact. 

  • Being and active member of bpha policy review groups and have direct links with the Project teams. 

We’d love to meet someone with:   

  • Experience of working in Customer Engagement, leading and placing the customer voice at the forefront. 

  • Experience in social housing, knowledge of the sector and requirements.  

  • Excellent communicator at all levels.  

  • Experience of using of different digital platforms and face to face approaches to ensure inclusive customer engagement activity. 

  • Experience of sharing and learning from best practice. 

Amongst what we offer you is:  

  • A competitive salary of £40,000 plus Car Allowance £2,000 

  • 28 days holiday PLUS Bank Holidays 

  • A generous contributory pension scheme 

  • Private health care 

  • Free life assurance 

  • Access to an extensive suite of wellbeing services and tools including a digital gym 

  • Opportunities for learning and development 

  • Discounted gym membership 

  • Retail discount scheme 

Please note the successful candidate will need to complete an enhanced DBS application. 

Closing date: Monday 11th July, 2022  

Interview date: Interviews will be held throughout the campaign. 

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. 

About us

bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.

We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.

We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.

All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.

We own or manage over 19,000 homes and employ 400 staff.

Our vision and values

To build communities where people can live happily in a home they can afford.

Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.

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