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Housing Options Officer

Bracknell Forest Council
Bracknell, Berkshire
£30,732 - £35,010 per annum
Closing date
11 Jul 2022
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We’re passionate about housing and homelessness prevention; Come and join a team who put the customer at the centre of everything we do.

Do you have a passion for people?  Do you want to work in a service where the vision is to get the very best customer service to those seeking and needing housing assistance, who need our help the most, in a fast-moving area of work?  You will be making a difference to the lives of those who need our support in direct and indirect ways.  You’re going to have a big impact on what we do, so you’ll be trusted to take ownership of your work. To deliver better today. And to create a better tomorrow.   

Because we’re Bracknell Forest.

What it’s like working in our team…

We have successful housing options, housing register and rough sleeping service with passionate staff and partners, all working together to provide the best outcomes for our customer and residents.

At times, the work can be pressurised, it can be complex, and solutions are not always immediately available.  However, there is also the opportunity to think creatively, exercise your discretion and apply the legislation accurately but with empathy and to have the opportunity to make a lasting difference.

You will be supported to carry out the following duties, responsibilities and training…

  • To consider and assess homelessness applications in accordance with the Housing Act 1996 Part 7 as amended by the Homeless Reduction Act 2017
  • To investigate, assess, assist, advise and determine customers housing options, providing the Council’s statutory obligations in relation to housing advice and homeless services including the s184 notifications and direct communication via phone, email or in person,with members of the public seeking support or advice
  • To actively work with clients to prevent their homelessness by assisting them to retain their existing accommodation or secure alternative housing when all other housing options or solutions are exhausted.
  • To negotiate with landlords, family members and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs and seeking to prevent homelessness wherever possible.
  • To provide consistently high-quality Housing Advice regarding complex and sensitive matters including but not limited to Domestic Abuse, tenancy rights and eviction or access to the housing register.

The benefits you'll experience...

  • Professional subscription fees met by the Service
  • An inclusive and social working environment.
  • Flexible working opportunities including a flexi-time scheme.
  • A great office location next to travel links and the regenerated town centre (The Lexicon).
  • Discounted leisure centre and gym membership.
  • Supermarket discount.
  • An interest free loan for a rail season ticket.

What we’re looking for…

We are looking for an enthusiastic, confident, and reliable housing officer who can help us to build on the successes achieved thus far. Helping to provide excellent homeless prevention and relief, whilst continuing to provide the highest standards of service to our customers.

Interview date...

Interviews will be held in July 2022. 

We reserve the right to close this vacancy at any time prior to the closing date.

Want to ask us a question? 

For an informal discussion or to ask any questions about this role.  Please contact:

Name: Emma Thomas

Job Title – Housing Options Team Leader

Phone Number 01344 351352

Name: Michele Keegel

Job Title – Housing Options Team Leader

Phone Number 01344 351355

As part of the Council’s ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified.

Any candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria.

No agencies please. 

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