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Housing Team Area Manager

Hightown Housing Association Limited
HP2 4XH, Hemel Hempstead
£42,369 pa
Closing date
10 Jul 2022
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Job Details

About Hightown

At Hightown, we`re a charitable housing association that builds homes and supports people. We provide affordable homes and a wide range of care and supported housing services across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. Our aim is to deliver demonstrable social value and impact in all of our activities.

About the role

The role will include managing a team of staff who are responsible for tenancy management, including: tenancy sign ups and reviews, dealing withbreaches of tenancies, managinganti-social behaviour cases andensuring that tenants are able to become involved in the management of their homes. The successful candidate will work in conjunction with the Income Recovery and Lettings Managerto ensure that General Needs properties are let in a timely manner and that appropriate action is taken to deal with arrears of rent and charges.

The Housing Team Area Manager will seek to deliver an excellent level of service in the context of changing residents` needs, regulatory requirements and best practice.

You will be able to demonstrate:

  • Knowledge of landlord and tenant law/homelessness legislation and regulatory requirements
  • Excellent Communication, interpersonal and presentation skills
  • The ability to manage and lead a team

Who we are looking for

Were keen to recruit a Housing Team Area Manager who can help us ensure that we deliver a highly professional customer focused housing management service to Hightowns residents in General Needs rented accommodation.

Our values are:

  • Putting our residents and service users first
  • Treating people with respect, promoting independence and choice
  • Developing passionate and committed teams
  • Being cost effective without compromising standards or safety

If you share our values, we`d love to hear from you.

The Benefits
In return for your hard work and commitment, we offer a considerable benefits package which includes:

  • Salary of £42,369 pa for a 35 hour week
  • Workplace pension
  • Annual bonus based on satisfactory performance
  • Monthly attendance bonus of 1.25%
  • Regular market reviews of salary and cost of living
  • Generous annual leave allowance of 33 days per year including bank holidays, rising with service to 35 days
  • Life assurance cover of three times your annual salary
  • An organisational commitment to employee health and wellbeing
  • Ongoing training and support to deliver outstanding support
  • Onsite gym

How to apply

If you are interested in joining our friendly team, please apply below and click the job description to find out more.

Closing date for applications: Sunday 10th July 2022

Interviews scheduled: Monday 18th July 2022

We are an Equal Opportunities Employer.

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Hightown is a charitable housing association transforming thousands of lives every year.

We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We have high ambitions, a principled approach and a dependable, flexible team that delivers.

We are a charitable association aiming to help people who cannot afford to buy or rent housing at market values. 
We currently manage over 7,000 homes (principally in Hertfordshire, Berkshire, Bedfordshire and Buckinghamshire) and employ over 1,000 full and part time staff. We have an annual turnover of £90 million and a development programme that will deliver around 450 new affordable homes each year.


Building homes. Supporting people.


  • Put residents and service users first.
  • Treat people with respect
  • Be cost effective
  • Don't compromise standards or safety
  • Develop passionate and committed teams


Hightown’s aim is to provide as many homes as we can at below market rates and a wide range of housing and support for people who are vulnerable and/or disabled. Hightown’s history over more than 50 years shows our continuing focus on our strong social purpose.

We are rated highly for financial and operational performance; and have a high grading from the Regulator of Social Housing.
Hightown is committed to retaining its distinctiveness and its reputation for making projects happen which demonstrate Hightown’s values and contribution to society.

We believe that, by developing decent homes and supporting individuals to live with confidence, independence and choice, our work delivers a tangible positive impact for local communities

Please see our vacancies below:

Find Us
01442 292309
Hightown House
Maylands Avenue
Hemel Hempstead
Hemel Hempstead
United Kingdom
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