At Lewisham Homes, we believe in building on potential. As a Repairs Advisor, your ability to promote and deliver the highest standards of customer care in providing a professional, helpful and knowledgeable service over the phone, at our public receptions and via a range of other channels, could have a real impact on people’s lives.

Lewisham Homes is an ambitious not-for-profit organisation focused on improving housing in the borough. As well as managing 19,000 homes on behalf of Lewisham Council. We aim to provide a better experience and more opportunities for residents, communities – and the dedicated people who join our growing team.

As a Repairs Advisor, you will be the first point of contact for residents contacting Lewisham Homes via different channels (Telephone, web chat, online, email) to report repair issues to their homes. You will provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.

If successful the main duties of your role will be:

• To act as first point of contact for residents to receive and resolve calls from internal and external customers including; Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer queries.

• To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centre functions.

• Monitor, chase-up and co-ordinate repair work orders until completed. Prepare progress notes, orders and relevant statistics.

• Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management team.

• Report running and upkeep of system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlighted.

• Maintain records of orders raised and payments made within the Repairs Service.

• Contribute to Lewisham Homes’ defined KPI performance targets and customer satisfaction targets for the service area, ensuring our company customer care policies are adhered to.

Please note this role will be office-based.

We expect everyone at Lewisham Homes to be eager to learn new skills and to help others. As a major local employer with over 500 staff, we are committed to providing opportunities for personal development, plus flexible and agile working to help us to continue to embrace wellbeing. We also offer benefits including: season ticket loan, 26 days annual leave plus bank holidays, health & wellbeing benefits and membership of the local government pension scheme.

Lewisham Homes is committed to continuing to create an inclusive working environment, promoting and providing equal opportunities in employment, respecting diversity and avoiding unlawful discrimination during the recruitment process and the employment lifecycle. We welcome applications from all suitably qualified/experienced individuals regardless of their race, gender identity, biological sex, disability, religion/belief, sexual orientation or age.

As this role is urgent, we will review applications and conduct interviews on a rolling basis.

For more information about Lewisham Homes and this opportunity, please visit our website.