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Customer Support Office (12 Months Fixed Term)

Employer
Barnet Homes - Part of The Barnet Group
Location
Colindale, London (Greater)
Salary
Circa £26,058 per annum
Closing date
4 Jul 2022

View more

Function
Corporate Services, Administration
Seniority
Officer
Contract
Fixed Term Contract
Hours
Full Time
Organisation Type
ALMO
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Job Details

Job Title: Customer Support Officer

Location: Colindale office

Salary: Circa £26,058
Term: 12 month Fixed Term Contract

The Barnet Group is currently seeking to recruit a Customer Support Officer who will be responsible for providing high quality administrative support for services within the Housing Needs Teams helping to ensure that the team operates effectively and efficiently.

The Housing Options Service at Barnet Homes is at the frontline of homelessness in Barnet, providing housing and homelessness advice. A key function of the Customer Support Officer role is to help prepare customers for their housing needs assessment by supporting customers to upload their documents to the customer portal. Carrying out ‘pre-appointments’ for our customers who cannot access the portal. The Customer Support Officer will also provide comprehensive administrative support to ensure we can deliver a streamlined and effective service.

The post holder will need to provide a high standard of customer service and utilise strong communication skills both face to face and over the telephone with clients. The role will report into the New Applications Team Manager and will work closely with other staff and teams within the service.

We are looking for someone who has the following skills and attributes:

  • Experience of working in a face-to-face customer focused environment
  • An awareness of social housing and relevant government agendas
  • A high standard of verbal and written literacy and numeracy
  • An understanding of what constitutes excellent customer care, how it can be measured and improved and a commitment to delivering it.
  • Excellent oral and written communication skills with the ability to engage effectively with a diverse range of audiences, and convey complex information in a straightforward way in a courteous and professional manner
  • Ability to draw logical conclusions from personal observations and interviews with customers
  • Ability to resolve difficult and confrontational situations
  • Ability to maintain accurate case notes ensuring they are completed in a timely manner within target timescales and to maintain information on databases
  • Ability to prioritise well within a challenging environment
  • Ability to work effectively and flexibly as part of a team and to support colleagues, including managers, within a team
  • Excellent IT skills with the ability to work with databases and MS Office applications

Currently the Housing Options Service is located at 3 Bristol Avenue, London, NW9 4EW

Closing date: 4th July 11:59pm            

Interview date: TBC         

Benefits:

You will receive a Flexible benefit allowance of 5% of your base salary. Flexible benefits are hosted by AON and will allow you to choose from a variety of benefits.

Company

The Barnet Group

The Barnet Group is a local authority trading company created in February 2012. We are owned by Barnet Council.

What the Barnet Group offers

We are the parent company to:

  • Barnet Homes – this manages the borough’s 15,000 council homes on behalf of Barnet Council. It also works to prevent homelessness and allocates homes to social housing applicants.
  • Your Choice Barnet – an adult social care company that provides services to adults with learning and physical disabilities.

We combine a public sector ethos with a private sector commercial focus.

We also offer services to the wider community. These include an Assist emergency alarm service and a let2barnet lettings service for private landlords.

Barnet Homes

As one of the first local authority trading companies to be created, The Barnet Group (TBG) has blazed a trail in terms of growth and innovation in the housing sector and beyond, and we are ambitious for more. We have grown from 250 employees to over 400 and now manage over 15,000 properties, in addition to delivering the Council’s homelessness service and housing options. We also have Your Choice Barnet (providing specialist care and support to adults with a range of mental and physical disabilities) and have a turnover of around £70 million. We have recently begun a 500-home development programme with some of these homes to be delivered by creating a Registered Provider within the Group.

TBG is proud to be one of the Top 20 UK social housing landlords and an enjoyable place to work. We have a stretching but supportive culture and an excellent relationship with both the Council and the Board. The future of TBG is secure, with a new ten year management agreement for Barnet Homes commencing in April 2016 and a new five year agreement for Your Choice Barnet commencing in February 2017.

We are a fast growing and dynamic organisation and are looking for an ambitious and innovative candidate who has the ability to work at a senior level within a complex organisation.

Find Us
Website
Telephone
0208 359 2798
Location
The Barnet Group
2 Bristol Avenue
Colindale
London
United Kingdom
NW9 4EW
GB
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