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Community Housing Assistant

Home Group
Oxford (Osney Court), England
£20,000 - £29,999
Closing date
26 Jul 2022
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Job Details

Community Housing Assistant


Permanent, Full Time (37.5 hpw)

Salary circa £22,000 pa, plus great benefits

Empowering our customers to live rewarding and happy lives. That?s when it hits home.

We have a fabulous job opportunity for you to join our really awesome Housing Team as our Community Housing Assistant. Your job in a nutshell, will be to make our customers happy! Here at Home Group, we don?t just provide our customers with a home, we build relationships with them. When those occasionally difficult or tricky situations do happen, our relationships make them easier to deal with.

As our Community Housing Assistant, you?ll collect rent, chase arrears, fill void properties, manage estates and deal with the anti-social behaviour in our community. However it?s so much more than that! It?s about working closely with your colleagues to make sure that where our customers need support, we help them to live their best lives!

You?ll support with generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks.

Where and when you?ll do your job

You?ll work across in Oxfordshire and will have responsibility for our properties, estates, communities and buildings in Oxford, Didcot, Thame and Witney.

The great news is that you will have the flexibility of working either from home or in one of our local offices and we?ll give you the technical kit to make that easy.

In this mobile working and community-based job, you need to be able to drive, as well as having access to a vehicle insured for business purposes. Don?t worry, we?ll pay you expenses to cover this use!

You?ll manage your own diary and will work the occasional evening or weekend. However, flexibility works both ways. It?s the team?s unwritten rule that you attend the important appointments in life. So, whether it?s your partner?s graduation, or to get your new fridge delivered we?ll work with you in what matters. Our focus is on getting the job done, not your working hours!

About our team

There are 2 of us in the local team, and 10 of us within the wider geographical team. We don?t just love to support our customers, we?re there for each other too!

Our senior manager Jacqui has been with Home Group for almost 16 years now, but you?ll report to Hannah, our Housing Manager. Hannah is an experienced Housing Manager with 14 years of experience working in the Housing Sector, so is perfectly placed to support you as you join. Hannah strives for customer satisfaction and is methodical and pragmatic. She never gets flustered and always knows exactly what to do, so you?ll be in safe hands!

About you

You?ll use your creative spark and keen eye for detail to ensure our properties and environments are safe secure and well managed, supporting our communities to thrive.

As our Community Housing Assistant, you?re naturally empathetic. You?re able to build rapport quickly and have a sound understanding of maintaining confidentiality and professional boundaries. It would be brilliant if you have an understanding of housing management, housing law and universal credit too!

Here at Home Group we have invested heavily in our future and use current and up to date equipment. You?ll be issued with the latest kit, which could include a Surface Pro and mobile. So, it's really important to us that you are technologically savvy (or at the very least not a technophobe!)

If you?ve worked in this type of environment before that would be amazing. It?s your ?can do? positive attitude, passion for customer service and enthusiasm that are really critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

Be yourself at Home

Home?Group?is?committed to?tackling?prejudice and discrimination, not just for our customers, but?for our?colleagues too!?We?re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We?recognise and celebrate our differences, together we make Home Group a great place to work!

When you join us as our Community Housing Assistant, you?ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don?t have a transferrable one.

About this job

If you?re not reading this Community Housing Assistant job advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Community Housing Assistant job description, and find out more about Home Group. We?ve also got some short films that show you what it?s like to work here, and we know you?ll want to find out more about our award winning benefits and rewards!

Apply for this job

Don?t delay applying for this brilliant Community Housing Assistant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we?ve also got some great templates to help you.


There’s never been a more exciting time to join us, as we build and sell over 10,000 new homes across the UK.  From affordable housing to our brilliant private sale brand Persona, we’re shaking up the new build market.  You’ll have the opportunity to work on everything from affordable homes to luxury apartments and build the career you want with us. 

As one of the UK’s largest developers of new homes and providers of houses for affordable rent.  We also provide long term integrated health and social care housing.  We don’t just build houses, we build homes and develop vibrant communities where people want to live. 

What keeps us busy?

We’re building homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! 

We’re winners of the 2018 UK Housing Awards Development Programme of the Year, Silver Best House at the What House Awards 2018, and RESI Landlord of the Year 2016.  We’re constantly challenging the status quo, delivering unparalleled schemes and ground-breaking products.  We pride ourselves on building happier, healthy homes, putting space and people before profits.

Oh and did we mentioned that we rank No. 27 in the UK’s Best Large Places to work, and 17th in Stonewall Top 100 Employers 2019?    

We’re growing

As we’re building new homes, we’re growing our team too so there are lots of opportunities for you to join us across the UK.  So whether you’re acquiring land, designing places, delivering schemes, selling homes or regenerating neighbourhoods.  You’ll be working alongside brilliant people to unlock bold opportunities, exciting new partnerships and collaborative projects across the UK. 

Join us

You can find out more about us and our current vacancies on our website at or on our Facebook and Linkedin pages.    

High-flying career, work life balance, brilliant benefits and a cherry on top!  There are so many reasons you’ll love working at Home Group.


Find Us
2 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
Tyne and Wear
NE12 8ET
United Kingdom
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